Passionate about making a difference in the world of cancer genomics?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
The IT Support Specialist must have a fundamental and broad knowledge of modern operating systems, hardware, and networks. They will be responsible for managing, and/or supporting the local users, network and local server/storage infrastructure and lab environment. Daily tasks may include installing, upgrading and monitoring software/hardware and troubleshooting end-user incidents.
ESSENTIAL FUNCTIONS
- Act as hands-on resource to define technical requirements and implement cost-effective, scalable solutions
- Establish trusted partnerships with peers and all colleagues throughout the enterprise
- Work with stakeholders to identify business needs and prioritize the critical few.
- Effectively balance break/fix work and project work to help drive key business objectives
- Encourage open and effective two-way communication
REQUIREMENTS
- Provide on-site support for hardware and software systems
- Proficiency in Microsoft Active Directory administration, including group policy, sites, DNS, DHCP, Google Workspace, Office 365, Printers
- Intermediate knowledge of WAN/LAN technologies and troubleshooting skills
- Familiarity with MDM tools and concepts Airwatch, Apple Business Manager, etc
- Demonstrated skill in structured troubleshooting and complex issue resolution
- Excellent communication skills, written and verbal
- Broad experience and knowledge of MacOS and Windows operating systems
- Asset, procurement and vendor management
- Audio/Visual device setup and management a plus
Education/Certification:
- BS/BA degree in Computer Science, Engineering, a related field or 5+ years in related experience
- Certifications in one or more of the following are preferred: Microsoft, Google, ITIL, A+/Network+
Experience:
- 3+ years of related work experience in enterprise architecture / technical operations and support
- 3+ years of experience working with cross-functional teams and heavily matrixed organizations
#LI-SH1#LI-Hybrid
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Top Skills
What the Team is Saying
What We Do
Tempus is a technology company advancing precision medicine through the practical application of artificial intelligence in healthcare. With one of the world’s largest libraries of clinical and molecular data, and an operating system to make that data accessible and useful, Tempus enables physicians to make near real-time, data-driven decisions to deliver personalized patient care and in parallel facilitates discovery, development and delivery of optimal therapeutics. The goal is for each patient to benefit from the treatment of others who came before by providing physicians with tools that learn as the company gathers more data. For more information, visit tempus.com.
Why Work With Us
We're looking for those who challenge the status quo. For the builders who are never done building and the learners who are never done learning. We're looking for unwavering commitment and undying curiosity. We're looking for the smartest people on the planet to attack one of the most challenging problems mankind has ever faced.
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Tempus AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Most of the team follows a hybrid policy, with some roles allowing for a fully remote arrangement and some roles being onsite only.
