IT Support Specialist (x/f/m)

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What you’ll do

In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Support Specialist for our Milan office. 

The missions

Your responsibilities include but are not limited to:

• Provide IT support to users (on site and remote)
• Provide level 2 support for incidents escalated by the service desk,
• Working closely with them  to resolve issues in timely manner with a focus on satisfaction
• Work in remote collaboration with the teams based abroad as well as with the squads.
• Escalate and track tickets escalated to other support teams (Security, Technical Services, etc.).
• Documenting resolution processes and methods.
• Ensure that the table of known incidents and problems is always up to date.
• Proactively propose automation or processes to improve user satisfaction.
• Detect recurring incidents or requests with a view to continuous improvement.
• Participate in the qualification of new IT equipment and the testing of new applications.
• Prepare IT packages as part of the onboarding of new arrivals.
• Carry out onboarding and offboarding tasks in accordance with procedures and Service Level Objectives.
• Business trips possible, to another office in France or abroad.

Additional specifications:

• Ability to troubleshoot and replace meeting room and network equipment within racks, including moving equipment in and out of racks and managing the associated cabling.
• Responsible for setting up desks and cabling in new floors or offices. This includes unpacking boxes, removing and storing old monitors, mounting new monitors, and organizing all desk cabling.
• Equipment Handling: Occasionally required to carry heavy equipment weighing up to 25 kg. Occasionally required to lift and install heavy monitors up to 85 inches, with the assistance of colleagues.

Who you are

Are you convinced that you have exactly what it takes for the position? Then we encourage you to apply. Even if you don't meet every requirement, you might be exactly the right future Doctoliber for this or other positions!

You could be our next team mate if you:

Are a graduate of a BTS, BA(Hons) (or equivalent higher level education degree) or a comparable  IT oriented backgroundHave 2+ years in an IT support position.Have experience supporting our core systems and account management tools such as MS Azure AD, Google Gsuite/Wokspace

• Have experience with network configuring/troubleshooting (exp: Cisco Meraki).
• Have experience managing/troubleshooting events and meeting rooms (Zoom and Google Meet).

Are used to contributing to projects.You are fluent in English.

Now, it would be fantastic if you:

Have excellent written and verbal communication skills and the ability to interact effectively with peers and clients are required.Demonstrate good interpersonal skills and teamwork.Show initiative, problem-solving skills and ability to synthesise information.Are rigorous, organised and autonomous, without forgetting to report regularly to your manager on your activities.Have a sense of service and are a real "solution maker".

The interview process 

• An interview with the Talent Acquisition Partner
• An interview with the Hiring Manager
• An interview with the team
• A final interview with 2 other IT Managers
• At least 1 reference check 

What we offer

• Supplementary Health Insurance
• Partnership for retirement funds with Ciao Elsa
• Quarterly or monthly bonus (based on your position)

• Parental care program (1 month off in addition to the legal parental leave and 0,5 days off per child when the school starts)
• Solidarity Days (2 days per year to help health charities and create a positive social impact)
• Wellbeing program (free mental health and coaching offer with our partner moka.care)
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support

• A flexible workplace policy offering both hybrid and office-based mode
• Flexibility days allowing to work in EU countries and the UK 10 days per year 

• Sport Partnership with FitPrime
• Reimbursement of public transportation
• Flu vaccination offered every December
• Relocation support for international mobilities

Job details

• Permanent position 
• Full Time 
• Workplace : Milan office
• Start date: asap
• Remuneration : fix + bonus on objectives (according to your profile)

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. 

Join us in building the healthcare we all dream of!

All information provided is processed by Doctolib for application management. For data processing details, click here. 

Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.