The Role:
Pachama is looking for an IT Support Specialist to help maintain computer networks, provide technical support, and ensure the organization runs smoothly from a technical perspective. You will monitor and maintain Pachama's computer systems, install and configure hardware and software, and solve technical issues as they arise.
Location: This role is a contract fully-remote position, ideally working in PT/ET timezones.
About Pachama:
Pachama harnesses AI and satellite data to empower companies to confidently invest in nature. Using the latest technological advances, Pachama delivers continuous insight into how forests sequester carbon, protect wildlife and benefit local communities. These insights enable leading companies to find the world’s best projects and track their impact over time while also helping land stewards earn an income protecting nature with tools to develop carbon projects and secure funds.
What You Will Help Us With:
- Help run the installation and configuring of computer hardware, software, systems and networks
- Monitor and maintain employee computer systems and network functioning
- Create a standard ticketing system and respond in a timely manner to service issues and requests
- Provide virtual technical support across the company
- Help onboard new hires by setting up accounts for new users
- Coordinate the procurement and replacement of equipment as needed
- Set up our internal IT process and ensure devices are secure and protected
- Help streamline the off-boarding process
- Log bugs and enhancement requests
Experience & Skills We're Looking For:
- At least 4 years of working experience in IT support
- Experience with SOC 2 security compliance
- Experience using Google Cloud, as well as working with MacOS
- Experience with communications tools like Zoom and Slack
- Excellent customer service skills
- Strong trouble shooting and critical thinking skills
Even if you don’t meet all these requirements, we encourage you to apply if this job description excites you. We are looking for ambitious people to help make an impact on climate change. That purpose requires us to bring together a diverse set of people with different backgrounds, perspectives, and skills to create solutions that work for all.
What We Do
Pachama's mission is to restore nature to solve climate change. We use AI and satellite data to originate, verify and monitor nature-based carbon sequestration projects around the world.
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