IT Support Engineer

At Prospa, we exist to unleash the potential of small business. We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payments, fund growth and reduce admin.

The role

As our IT Support Engineer, you’ll work closely with the Infrastructure Manager, providing quick, reliable IT support to both our internal teams and external contractors. Based onsite in our Sydney office, you’ll be part of a small, tight-knit IT team, helping out with everything from setting up devices to managing virtual desktops and supporting various apps. You'll play a key role in keeping things running smoothly across the company and pitching in with other tech teams when needed.

What you will be doing

• Provide IT support for all Prosparians
• Set up Windows and Mac laptops using Autopilot and Intune
• Manage virtual desktops (VDIs)
• Provide full support for hardware and apps like Confluence, Trello, Miro, Slack, and Salesforce
• Track and manage service requests in Jira
• Ensure IT services are secure
• Follow IT processes and procedures
• Assist with MS Teams rooms and office AV gear
• Keep track of app and hardware inventory
• Set up and move IT equipment around the office
• Lend a hand to other tech teams with diagnostics, troubleshooting, and handling security tokens

What you'll need to succeed

• Experience managing Microsoft O365 apps
• Bonus if you’ve worked with Azure AD
• Apple device experience is a plus
• Willing to get certified in Microsoft (AZ-900) within a year
• Ready to learn how to support apps like Confluence, Trello, Miro, Slack, and Salesforce
• Great communication skills and a customer-first attitude
• Be hands-on and proactive, supporting a busy team
• Work well with others and value different ideas
• Excited to pick up new skills and tech
• Excellent time management, ability to multi-task and priotise workload

Don’t let a confidence gap get in the way of submitting your application.

What we offer:

As a busy grow getter, our benefits are here to help you be unstoppable in your mission. Whether it’s a lofty career goal, investing in your family, saving the planet or simply feeling fulfilled:

• Growth: There’s something for everyone including learning days, a learning allowance, leadership programs, CliftonStrengths workshops, digital learning, and biannual companywide learning weeks
• Wellbeing: Think fitness initiatives, seasonal programs (including flu shots, massages, skin checks, wellness classes), additional “Me Days” and access to holistic EAP coaching.
• Lifestyle: Find your fit with flexible working options, top notch office facilities and diverse remote/ travel work options. You can also purchase additional leave and take up to 18 weeks paid parental leave.
• Impact: Join a business that cares and is recertified as carbon neutral. And you can tap into volunteer days, our partnership with Kiva and join a range of employee resource groups.

Don't just take our word for it, check out Prospa's culture code to see it for yourself.

Why Prospa?

We’re a Best Workplace in Technology for 2024! We embrace diversity in our people and our thinking. You’ll find an environment where there’s always something new around the corner. It’s collaborative, inclusive and respectful. A place where we celebrate who you are, naturally.

We're building the future of small business finance. Join us!

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