The IT team at Kobalt Music is a global team of 9 that reports to the VP of IT & Security, forming part of the wider KTech engineering function. We provide support for in excess of 400 people across 10 locations around the world.
We are looking for a highly motivated and personable individual to join our team of 9 who will play an integral part in helping shape an ever evolving support environment. Reporting to the Service Desk Manager the IT Support Engineer will be responsible for independently providing onsite support to our London office as well as providing remote support to the rest of Kobalt’s offices and employees.
If this sounds like you, then please share your story by filling out the application below. To get you in the right mood, have a listen here to songs by our talented creators, especially curated to get you in the right mood when looking for the next challenge!
WHAT DOES AN IT SUPPORT ENGINEER DO AT KOBALT?
- You provide day to day onsite and remote support to all levels of staff including meeting rooms and event equipment .
- You manage incidents and requests through a ticketing system as well as asset Management and maintaining accurate asset reports.
- You work closely with our People team to support all IT aspects of Joiners & Leavers.
- You contribute to our growing employee and technical knowledge base.
- You assist with various global projects and look to continually improve the systems, services and processes we use to support our customers and make their experience as easy and efficient as possible.
WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?
- You ideally have 2 years IT support experience, using ITIL practices, as well as triaging and handling tickets through a ticketing system.
- You are highly customer focused, a true team player as well as someone who takes initiative and can work independently.
- You can demonstrate an ability to effectively troubleshoot technical problems.
- You can demonstrate a knowledge of security best practices.
- You have a passion for automation.
- You have knowledge of administering Google Workspace, Okta, Slack, Intune and Jamf in a mixed Windows & Apple Mac environment (75/25).
- You have experience with asset management, recording and reporting of inventory.
WHY CHOOSE US?
At Kobalt we’ve prioritized creators since we first started in 2000. Our music services and the technology we’ve built helps make the industry more fair and rewarding for artists.
We’re trusted by some of the world’s biggest names like Doja Cat, Kali Uchis, Phoebe Bridgers and Sam Fender and songwriters such as Simon Aldred (Rag N Bone Man, Liam Gallagher, Celeste) and Clarence Coffee Jr. (Dua Lipa, Lizzo, The Snuts).
We thrive on creativity and are committed to championing diversity. We’re dedicated to inclusiveness and provide all the resources and benefits you need to grow your career and reach your potential. We offer competitive compensation packages, professional development opportunities, and an entrepreneurial culture that makes working here not just fun, but also rewarding.
IMPORTANT NOTICE
Applicants must be eligible to work in the United Kingdom. A full DBS check will be conducted on acceptance of the offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law.
Top Skills
What We Do
Kobalt is one of the world’s largest, most innovative music companies, using technology to power creative freedom, transparency, ownership and control for artists, songwriters, publishers, and labels.
As file-sharing wreaked havoc on the record industry, Kobalt took a bet on digital music and won. Founded in 2000 by Swedish entrepreneur Willard Ahdritz, the startup built a platform to maximize efficiency, accuracy, and transparency across the billions of micro-payments collected in today’s highly complex digital world. As traditional music companies fought technology and contracted, Kobalt embraced it and grew, building an infrastructure and world-class creative team purposely designed to usher in the streaming era, along with a more fair, rewarding music business for creators.
Today, Kobalt has over 700 employees in 12 offices around the world, represents over 20,000 artists and songwriters, 600,000 songs and 600 publishing companies, and continues to push its disruptive philosophy and values into other areas of the music industry. Recent innovations like AWAL, an alternative to the traditional record label, and AMRA, the world’s first global digital performing rights organization, are both considered major agents of change in their respective businesses.
Kobalt is proud to work with some of the world’s greatest artists and songwriters, representing on average over 60% of the top 100 songs in both the US and UK. Kobalt clients include Childish Gambino, Marshmello, Beck, Wolf Alice, Max Martin, Bob Dylan, Ozuna, Tash Sultana, Paul McCartney and MPL Communications, Disney Music Group, and many more.
