Immediate Start
San Francisco based
The Role
AlphaSights is looking for a proactive and driven individual to join the IT Engineering team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Engineer, therefore, represents a visible and valued opportunity for the right candidate to have an immediate impact in the San Francisco office.
From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and approach your work and the company's IT environments with a real sense of ownership. You must also be proactive, creative, and enjoy interacting with others. We expect you to always be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.
The IT Engineering team is a fast-growing, motivated group, which allows for a high growth potential and opportunities to distinguish oneself. We are looking for a team member seeking a career as an IT generalist, keen to develop a wide range of skills and knowledge.
Core responsibilities
- Troubleshoot tech issues, in person and remotely, including help desk operations and deskside support
- Configure and deploy Macs (via MDM solution), VoIP phones, hardware, and networking equipment
- Implement, test, and monitor IT infrastructure to ensure optimal performance, including network and telephony systems
- Monitor projects and new technology roll-outs
- Assist in office relocations, expansions, and densifications in home office and remote locations.
- Maintain meeting room hardware for conference calls and video conferencing
- Set up and manage user subscriptions and accounts
- Maintain the company's IT hardware asset register, monitoring, and ordering stock
- Support both our proprietary and third-party software applications
- Collaborate with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly
Requirements
- 1+ years full-time work experience required in relevant roles (IT Generalist or Helpdesk in a corporate environment). Part-time experience will be considered.
- Bachelor’s Degree
- Excellent understanding of Apple hardware and macOS/iOS
Attributes we're looking for
- Excellent track record of successful service delivery
- Results-oriented, user-focused mindset
- Excellent communication skills
- Naturally positive attitude, with the ability to maintain patience and composure under pressure
- Positive, team-oriented mindset, with a natural willingness to always go the extra mile
- Evidenced problem-solving skills, comfortable navigating ambiguity
- Thrives in a results-oriented, fast-paced environment
Please note this is mainly an office-based role with possible travel when required for offsite event support
Compensation and Benefits
- Compensation: $75,000, 17 vacation days, 10 company holidays & business closure during winter holiday week
- Coverage for up to 90% of your medical premiums and 75% of your dental and vision insurance premiums
- 401(k) match – 4% of your total compensation matched dollar-for-dollar
- Option to WFH on Fridays
Perks: Subsidized lunch, complimentary breakfast & snacks, corporate gym rates, and MacBook Pro for work
AlphaSights is an equal-opportunity employer.
Top Skills
What We Do
Founded in 2008, AlphaSights is the global leader in knowledge on-demand. We connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500+ colleagues provide round-the-clock coverage to the world's top investment funds, consultancies, and Fortune 500s. Learn more about us at alphasights.com.
We're proud to be regularly recognized as an employer of choice; our people's career success matters to us.
As a high-performance, client-first organization, our culture is defined by our focus on client, career, and company success. People come here to individually grow and collectively achieve something bigger than themselves.
We offer ambitious and driven individuals the opportunity to own commercial results from day one, build a track record of achievement, and springboard their careers. Our employees are provided with hands-on learning opportunities, 90% on the job and 10% through structured training.
Why Work With Us
We offer ambitious and driven individuals the opportunity to own commercial results from day one, build a track record of achievement, and springboard their careers. Our employees are provided with hands-on learning opportunities, 90% on the job and 10% through structured training.
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