IT Support Engineer I

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
The IT Support Engineer will work as a member of the internal customer support team in IT Operations. The primary responsibility of this role will be to resolve end user computing issues for internal Echostar customers. They will leverage ServiceNow and MECM to provide support and solutions at our field offices. As part of a tier-two support team they will be providing support for Windows computers, tablets, and mobile devices such as Android phones and iPhones. They will also assist with telephony, video conferencing, and various TV and consumer electronics technologies.
Key Responsibilities:

• Resolve internal customer tickets in ServiceNow while providing excellent customer service.
• Troubleshoot and resolve issues with Echostar-issued computers and mobile devices.
• Image, configure, and deploy end-user computing equipment.
• Collaborate with other teams to resolve issues beyond the scope of this role.
• Install approved software, troubleshoot network, Wi-Fi, and printer/plotter issues.
• Manage equipment orders, asset tracking, system outages, documentation, and general IT maintenance.

Skills, Experience and Requirements
Education and Experience:

• 3+ years of relevant experience or Bachelor's degree +1 year relevant work experience

Skills and Qualifications:

• Strong customer service skills with follow-through and follow-up.
• Curiosity and problem-solving mindset with attention to detail.
• Ability to manage, track, and prioritize multiple tasks and projects.
• Willingness to share knowledge and collaborate with teammates.
• Excellent communication, active listening, and people skills.
• Thrive in fast-paced, high-pressure environments with a proactive and team-oriented attitude.

Working Conditions :
The physical demands described here are representative of those that an employee may encounter and are listed to show what may be necessary to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, sit and/or stand continuously for extended periods of time, reach with hands and arms, bend, move, or crawl into small spaces
• Frequently lift up to 50lbs

Travel Requirements:
Moderate travel required including driving or flying to sites and meetings up to 25%
Preferred Skills and Qualifications:

• Experience administrating objects Active Directory Domain environment
• Experience with Microsoft MECM
• Experience with Workspace One
• Certifications in Cat5/6 or fiber optics installations, does not need to be current
• Technical documentation abilities
• Experience researching logs to determine the root cause of failed installations
• Experience supporting MacOS in an enterprise environment

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.