IT Support Engineer I

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
The IT Support Engineer will work as a member of the internal customer support team in IT operations. The primary responsibility of this role will be to resolve end user computing issues for internal DISH customers. They will leverage ServiceNow, SCCM, and Workspace one to provide support and solutions at our field offices. As part of the tier two support team, they will be providing support for not only macOS and Windows computers, but also for mobile devices, such as iOS and Android phones and tablets. They will also assist with technology items such as telephony, video conferencing, audio/video equipment including TV's and various consumer electronics.
1
Key Responsibilities:

• Provide timely resolution of internal customer task and incident tickets in ServiceNow while delivering excellent customer service.
• Troubleshoot and resolve issues with Dish-issued computers, mobile devices, network, Wi-Fi, printers, and VOIP systems.
• Image, deploy, and install approved software on computing equipment while maintaining hardware asset management processes.
• Collaborate with other teams to ensure complete resolution of issues beyond the scope of this role.
• Order and maintain IT equipment, follow requisition processes, and keep IT areas clean and organized.
• Serve as the main point of contact for technical emergencies, create ad hoc ServiceNow tickets, and document knowledge base entries for consistency.

Skills, Experience and Requirements
Education and Experience:

• 5+ years of relevant experience OR Bachelor's degree +3 years relevant work experience

Skills and Qualifications:

• Demonstrate strong customer service skills with proactive follow-through and follow-up.
• Exhibit curiosity and problem-solving skills to resolve issues correctly the first time.
• Effectively manage, track, and prioritize multiple tasks and projects.
• Share knowledge and expertise with teammates while contributing to team meetings and projects.
• Maintain attention to detail, exceed ticket closure goals, and thoroughly document troubleshooting steps in tickets.
• Possess strong Mac, Windows, iOS desktop support experience, along with expertise in infrastructure cabling, Active Directory, and SCCM administration.

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.