Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
#INDWC
#Ll-Hybrid
IT Support Engineer (2nd Line)
We're looking for an IT Support Technician (2nd line) to join our Global IT team. You'll provide local IT Support for UK and remote support globally.
Place of work: You'll either be based in one of the locations below:
Feltham - TW13 7HF OR
London - WC2B 4PJ
THE ROLE:
You'll be primarily responsible for operational support of endpoint devices used within the organization. Role also provisions new equipment, conducts asset management tasks, and onboards new hires locally.
In order to provide optimum services and solutions, you'll partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions.
You'll provide initial setups and support of endpoint devices. Troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities.
Individuals in this role require troubleshooting and customer service skills. They are organized, thorough, and have great attention to detail.
This role also requires the ability to multi-task and handle frequent interruptions.
This associate will provide basic maintenance and support for endpoint devices. They will work on one or more projects/work initiatives/tasks concurrently as a team member, and work under general guidance from senior members.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Works with team lead or senior team members to understand user's Endpoint Support requirements.
- Documents requirements.
- Provides input during short-term Endpoint Support project/task planning efforts with team members.
- Documents discussion and agreements.
- Participates in the deployment of new or upgraded images, software and hardware for multiple endpoints.
- Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.
- Follows established procedures for performing configuration changes, updates and upgrades.
- Performs repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Submits or updates configuration items within management tools.
- May participate in the unit testing for new deployments or new components and remediates problems.
- Provides feedback on new software performance and testing.
- Participates with Level 2 issue assessment and resolutions of problems.
- Diagnoses and resolves endpoint and mobile device hardware and software issues.
- Creates temporary solutions until permanent solutions can be implemented.
- Provides technical support to meetings that include video conferencing.
- Documents solutions to common problems and responses for frequently asked questions.
- Implements contingency plans including reliable backup and restore procedures, as needed.
- May participate in R&D POC efforts.
- May provide recommendations per customer feedback.
- Adheres to policies, procedures and standards.
- Supports IT inventory/asset management processes
- May provide on-the-spot training to end users.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Associate's Degree or technical institute degree/certification in Computer Science, Information Systems, or other related field or equivalent work experience
- Typically 2-4 years of relevant technical (1st line or 2nd line) work experience.
- Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/diagnostic skills
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- General knowledge of commonly used applications and programs, such as Microsoft Office Suite, Adobe, alternate browsers.
- Working knowledge of latest operating systems.
- Ability to troubleshoot and support wireless and wired connectivity.
- Knowledgeable in the building, imaging and setup of new device deployments.
- Customer Service oriented, and capable of comfortably working in a fast-paced team oriented environment.
- Solid verbal and written communication skills.
- Basic understanding of TCP/IP network protocols and services.
WHAT WE OFFER:
- Salary - Excellent salary package dependent on experience
- Company Bonus plan
- Pension Scheme
- Private Health Care Insurance
- Employee Assistance Programme
- An unique opportunity to work for a Global purpose led organisation
- Lot of growth, training & development opportunities
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: World Courier Management Ltd.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
What the Team is Saying
What We Do
Cencora is a leading pharmaceutical solutions organization centered on improving the lives of people and animals everywhere. With 46,000+ global team members, we have the opportunity to make a positive impact on healthcare in communities everywhere.
Our team members are empowered to activate their careers through a collective of tools and resources designed to support individual career interests and aspirations. We value our listening culture that actions real outcomes and our team members appreciate and recognize one another for contributions that are making a meaningful global impact.
No matter what your role is here, the work we do together has meaning. When you join our team, you become a crucial part of a greater purpose. We’re committed to supporting you personally and professionally, so we can achieve more together at the center of health.
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