IT Support Associate

Company Description: 

Raftelis helps local governments and utilities thrive by providing management consulting expertise to help transform local governments and utilities. We’ve provided professional consulting services to more than 700 organizations in the last year alone. We work in all areas of management consulting including finance, assessment, communications, technology, executive recruitment, and strategic planning.     

We’re proud to share that Raftelis has been certified as a Great Place to Work®! 93% of our employees say it is a great place to work, compared to 57% of employees at a typical US-based company. As one of our employees said, “at Raftelis, we maintain a great balance between hard work and allowing staff to focus on their lives outside of work. We also have a strong culture where people genuinely care about each other, and leadership is committed to doing what's best for both our employees and the firm”.    

Job Summary: 

Working within a team, the IT Support Associate will be responsible for supporting the IT needs of highly mobile consultants working in multiple offices across the US with multiple system platforms such as Lenovo Thinkpad, Apple Macbook, and Surface Pro.  This position will partner with the IT Manager to identify and implement IT strategies and practices that will support the success of our consultants. 

Primary Responsibilities:

• Consulting an internal ticket tracking system to prioritize workload 
• Responding to consultants via email, phone, Teams messaging, and in person 
• Facilitating the installation, configuration, and maintenance of desktops, laptop, and peripherals 
• Facilitating the installation, configuration, and maintenance of application and operating system software and upgrades 
• Supporting SharePoint Online, Egnyte Cloud Serve, and ESRI Online configuration and deployments 
• Assisting with new user set ups including the creation of accounts 
• Assisting with FTP site creations 
• Troubleshooting and repairing minor hardware and network connectivity issues 
• Removing old equipment and performing data migration to new machines  
• Analyzing hardware and software problems and developing solutions 
• Assisting with network, software, and hardware upgrades 
• Assisting with server upgrades and monitoring 
• Assisting with various special assignment projects 
• Supporting departments with various specialized applications including but not limited to Deltek, Adobe, ESRI, Web hosting, and any new or replacement apps 
• Troubleshooting and resolving LAN/ WAN performance, connectivity and related network problems 
• Post-deployment monitoring and testing 
• Creating and maintaining documentation of IT configurations and processes 

Requirements:

• Experience in Microsoft applications and operating systems, SharePoint, hardware support, networking, user management, and general computer environment troubleshooting. 
• Excellent oral communication skills including presenting analytical results to clients or stakeholders 
• Ability to solve complex problems 
• Diligent, enthusiastic, and team-player attitude 
• Ability to travel up to once per quarter (depending on need/projects) 

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.    

Rewards:  

Working for a values-based organization focused on growth with an exceptional reputation in its industry, employees receive competitive compensation, generous bonus structure and excellent benefits that include:  

• 100% Company paid medical (50% paid dependent medical) and dental benefits  
• Health Savings Account with company contributions  
• Medical and Dependent Care Flexible Spending Accounts  
• Vision Insurance  
• Company paid Life and Disability Insurance and Employee Assistance Program  
• Discretionary paid time off program and education reimbursement program  
• 401(k) with company contributions  
• Long term care benefits  
• Pet insurance  
• Hybrid work schedule (three days in the office and two days remote)   

The salary range for the IT Support Associate position is $60k to $75k. Compensation depends on education and experience.   

Additional Information:  

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. Raftelis uses E-VERIFY. Raftelis is committed to providing equal employment opportunities and our sincere belief in the dignity of each employee, it is our policy to prohibit discrimination or harassment based on of race, color, religion, creed, national origin or ancestry, gender identity, sexual orientation, marital status, domestic partnership status, familial status, parental status, sex, pregnancy, childbirth, or related condition, including but not limited to lactation, age, disability, genetic information, past, current, or prospective service in the uniformed services, volunteer rescue squad worker status or any other characteristic protected under applicable federal, state, or local law.  

Raftelis is committed to providing reasonable accommodation for individuals with disabilities in employment. To request a reasonable accommodation to participate in the job application or interview process, contact Lisa Wilson, Director of Human Resources at 704-910-8961.