IT Support Analyst

Posted 8 Hours Ago
Be an Early Applicant
Charleston, SC
Senior level
Internet of Things
The Role
The IT Support Analyst will provide Tier 2 support for facility computer systems, including installation, diagnosis, and maintenance of hardware. They will represent the central IT organization and advocate for the customer within IT, ensuring optimal performance and providing solutions to complex IT issues.
Summary Generated by Built In

Company Description

Bosch Charleston is a part of a global network with close to 400,000 associates who make products that are "Invented for Life."

The Bosch Charleston plant has a long history in the Lowcountry and was established in 1974. We Drive. to provide a safe and inspiring environment for our associates. We make a difference and delight our global customers by creating state of the art products.
Over the past five years we have contributed over 1 million USD to Science, Technology Engineering and Math (STEM) and environmental organizations in the Lowcountry through the Bosch Community Fund. Additionally, Bosch Charleston works closely with our partners to support these initiatives through volunteerism. There are many opportunities to get involved and we hope you will join us as we make a difference in the Lowcountry.

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

Provide Tier 2 support for facility computer systems, computers and peripherals. Installing, diagnosing, maintaining and upgrading/replacing hardware while ensuring optimal performance. Represent the central IT organization at the locations within the region and act as an advocate for the customer within IT.

Qualifications

  • A Bachelor’s Degree or a minimum 8 years of IT manufacturing related experience.
  • Technical knowledge of IT client hardware. Hands on troubleshooting experience. Able to read and understand technical manuals, procedural/process documentation.
  • Able to analyze complex situations and provide solutions.
  • Knowledge of Microsoft Office products, understanding of software distribution systems (MSSCCM)
  • Ability to effectively prioritize and execute tasks in a high pressure environment. Exceptional customer service orientation. 
  • Ability to work in a diverse, team-oriented and collaborative environment.
  • Able to serve as business advisor/consultant and as knowledgeable resource for others.
  • Good understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business.
  • Ability to gather customer requirements across a broad variety of IT topics. Not necessarily within the associates technical specialties.

Additional Information

All your information will be kept confidential according to EEO guidelines.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives • FIRST Robotics (For Inspiration and Recognition of Science and Technology) • AWIM (A World In Motion)

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Top Skills

It
The Company
HQ: Gerlingen-Schillerhöhe
166,834 Employees
Remote Workplace
Year Founded: 1886

What We Do

The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.

Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Twitter: https://www.twitter.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH

Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice

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