IT Specialist

As our company continues to grow at an incredible pace, we are expanding our IT team and seeking an IT Specialist based in Chicago. This role will play a critical part in managing internal IT operations, ensuring seamless technology experiences for our employees, and supporting various IT initiatives across the organization.

This is a fully on-site role, requiring the IT Specialist to be in the office five days per week to provide hands-on support and maintain IT infrastructure.

What your day could consist of:

• Providing IT support to employees, troubleshooting issues related to hardware, software, networking, and security
• Managing and maintaining Mac devices using Kandji, including deployment, updates, and security policies
• Overseeing office IT infrastructure, including A/V equipment, networking hardware, and conferencing systems
• Supporting Okta SSO and user access management, ensuring secure authentication and application provisioning
• Assisting with new hire onboarding, setting up workstations, managing IT asset deployment, and conducting Mac training
• Collaborating with internal teams and external vendors to facilitate IT projects and service improvements
• Handling asset management, including repairs and replacements of office equipment
• Support network security efforts
• Assisting with software integrations and automation efforts where applicable
• Providing technical support for office networking, including troubleshooting connectivity and hardware issues.
• Working within JIRA for ticket management and IT project tracking
• Support SOC2 compliance efforts as needed

What is needed:

• Advanced experience managing and supporting Apple devices using Kandji
• Strong expertise in SSO management, preferably Okta
• Excellent customer service skills and a proactive approach to IT support
• Experience managing IT assets and vendor relationships
• Knowledge of networking concepts, including troubleshooting Wi-Fi, firewalls, and office connectivity issues
• Experience with A/V setup and maintenance, including conference room technologies
• Experience with network security and IPS tools
• Familiarity with SOC2 compliance is a plus
• Experience using JIRA for IT ticketing and tracking is a plus

About ActiveCampaign:

ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. 

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here. 

ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial at ActiveCampaign.com.

Perks and benefits:

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:

-Comprehensive health and wellness benefits that includes a High Deductible Health Plan (HDHP) fully covered by ActiveCampaign, complimentary access to telehealth and tele-mental health resources, and a complimentary membership to Calm

-Open paid time off

-Generous 401(k) matching program with immediate vesting

-Quarterly Path Perks with options for commuter and lunch benefits (for those reporting to a Hub), or a remote home office stipend

-Access to professional development resources through LinkedIn Learning

-After five years of service, you’ll be eligible for a four-week paid sabbatical leave and a sabbatical leave bonus

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.