Pay Range:$25.00 - $31.88
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
Key Essential Functions and Accountabilities of the Job
- Assists with Help Desk activities by receiving, prioritizing, documenting and actively resolving end user help requests.
- Installs, configures, tests, maintains, monitors, troubleshoots and upgrades end user desktop software, hardware and peripheral equipment.
- Receives, responds to and documents incoming Help Desk calls and email.
- Provides support and management for video conference activities.
- Assists users with application setup, maintenance, troubleshooting and basic training.
- Assists with system and network administration activities.
Other Functions
- Occasional travel to rural areas required
- Occasional nights, weekends, and overtime required
- Other duties as assigned
Supervisory Responsibilities
- This position does not require supervisory responsibilities.
Additional Details:
Education, Certifications, and Licenses Required:
- High school diploma or equivalent
- A+, Microsoft, Network+, or other similar technical certification must be obtained within (6) six months of employment
- Valid, unrestricted Alaska driver’s license
Experience Required:
- Two years’ experience installing, diagnosing, repairing, maintaining and upgrading MS Operating Systems, PC software, hardware and peripheral equipment in a network environment
Knowledge of:
- Broad technical knowledge of PC hardware, software, peripherals and MS Operating Systems.
- General knowledge of networking fundamentals and terminology.
- Knowledge of audio/visual systems and equipment.
Skills in:
- Excellent written and verbal communication skills.
- Advance repair skills for PC’s, peripherals.
- Excellent customer service skills.
Ability to:
- Apply knowledge to analytically solve complex problems.
- Quickly learn new, complex systems and software.
- Work problems remotely with non-technical personnel.
Travel Required:
Less than 10% travel expected.
Position Information:
Work Shift:OT 8/40
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
What We Do
For nearly 50 years, SEARHC has provided high-quality healthcare services to the residents of Southeast Alaska.
Operating as an independent and nonprofit health Consortium, SEARHC provides a comprehensive range of health-related services, including primary, urgent and specialty medical care, dental services, behavioral health support, wellness programs, optometry services and more. We are dedicated to improving the health, well-being and quality of life for all people in these communities.
SEARHC is committed to keeping care closer to home and making advanced medical technologies accessible to all. One of the many ways SEARHC does this is by offering specialty clinics or sending medical specialists to remote communities and facilities to care for patients who cannot travel.
Established in 1975, SEARHC is one of the largest Native-run health organizations in the United States. In 1976, SEARHC contracted with the Indian Health Service under the Indian Self-Determination and Education Assistance Act to assume management of the Community Health Aide Program. Today, SEARHC has more than 1,700 employees and operates in 27 communities throughout Southeast Alaska, including two Critical Access Hospitals.
