Job TitleIT Specialist I
Job Description
Job Title: Shift lead, Global IT Service desk.
Overall Experience – 12 + years with IT Infrastructures.
Job Description
Technical Skills:
- Excellent Oral and written communication skills
- Must have previous exposure of dealing with international projects.
- Experience with IT Project deliveries & technical guidance of teams.
- Knowledge of end-to-end IT Infrastructure architecture. Should have the focus towards technologies and their dependence on each other. Architect level knowledge is a must.
- Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2, 2019) Client OS (Windows 10, 11) (MCSA & RHCSA certifications)
- Sound Knowledge of Virtualization, VMware ESXi 6 or above (VCP certification preferred) and storage technologies.
- Experience in monitoring and resolving hardware issues relate to server & client hardware. Experience with HP Server hardware would be an added advantage.
- Experience with supporting container platforms will be desired and experience with setting up teams for container support will be added advantage.
- Sound understanding of ITIL concepts.
Secondary Skills:
- Specific experience with Nagios or OP5mon would be an added advantage. Experience with other IT monitoring tools would also help.
- Knowledge of Networks & Cisco technologies would be an added advantage.
- Experience with VEEAM or other backup products.
Primary Roles & Responsibility:
- Ensures quality project delivery, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Assists management with hiring processes and new team member training.
- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
- Communicates deadlines and goals to team members.
- Develops strategies to promote team member adherence to company regulations and performance goals.
- Conducts team meetings to update members on best practices and continuing expectations.
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
- Ensures company brand materials and physical working spaces meet and exceed company presentation standards.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Proven experience in a leadership or supervisory role within an ICT department.
- Strong technical knowledge across a range of IT areas, including hardware, software, networks, and security.
- Project management experience, with a demonstrated ability to lead and execute IT projects.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- ITIL or other IT service management certifications are a plus.
Top Skills
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
