The Project
Zuru Tech is digitalizing the construction process of buildings all around the world. We have a multi-national team developing the world’s first digital building fabrication platform, you design, we build it!
Modena, Italy, is the Software Development HQ. Here we develop Zuru Home app, a BIM (Building Information Modelling) software meant for the general public, architects and engineers, created to design, buy and send to manufacturing any type of building with complete design freedom.
Welcome to the future!
Role & Responsibilities
You will be responsible for performing first and second-level Helpdesk activities, providing technical support to resolve user issues related to hardware, software, and network connectivity. You will manage and prioritize support requests, ensuring timely and effective solutions while maintaining a high standard of customer service. Additionally, you will collaborate with the IT team to diagnose and troubleshoot more complex issues, contributing to the continuous enhancement of support processes. By providing suggestions and constructive feedback, you will also play an active role in improving internal workflows and optimizing service efficiency.
Requirements
- Knowledge of operating systems (Windows, macOS, Linux) and basic troubleshooting.
- Familiarity with network concepts (IP configuration, DNS, VPN, Wi-Fi troubleshooting).
- Basic understanding of Active Directory (user management, password resets, permissions).
- Knowledge of common enterprise applications (Microsoft 365, email clients, remote desktop tools).
- Strong communication skills in both English and Italian.
Nice to have
- Experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira, Zendesk).
- Knowledge of physical security systems (eg RFID, biometrics, cameras, door controllers)
- Gitlab administration (setup gitlab runner, update gitlab)
- Experience in modern software companies, confident in working together with agile teams of developer
- Experience in cloud computing (AWS, Azure, or Google Cloud Platform)
PLACE OF WORK: Milan
The research is addressed to both sexes (Legislative Decree No. 198/2006) and to people of all ages and all nationalities, pursuant to legislative decrees 215/03 and 216/03. Candidates interested and in possession of the requirements are invited to send their curriculum vitae, including the authorization to process personal data, pursuant to Legislative Decree 196/03 and to the art. 13 GDPR 679/16.
Top Skills
What We Do
ZURU is a disruptive and award-winning company that designs, manufactures and markets innovative toys and consumer products.
Inspired by kids and imaginative play, ZURU is one of the fastest growing toy companies in the world and is known for their agility, creativity and new-age manufacturing techniques.
The company that started in New Zealand now employs more than 5,000 staff across 18 offices, produces 600,000 toys a day and distributes to most major retailers in over 120 countries.
ZURU has delighted millions of families all over the world with brands such as Bunch O Balloons™, X-Shot™, Rainbocorns™, Robo Alive™, Smashers™, 5 Surprise™ and Metal Machines™ as well as through partnerships with entertainment properties, including Nickelodeon, Disney, Universal Studios and DreamWorks.
With a strong commitment to the community, ZURU supports Captivating International, local China orphanages and also student development programs in Asia and in New Zealand.
ZURU will continue to pave new ways for kids to play and focuses on reimagining what this looks like every day.
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