The Project
Zuru Tech is digitalizing the construction process of buildings all around the world. We have a multi-national team developing the world’s first digital building fabrication platform, you design, we build it!
Modena, Italy, is the Software Development HQ. Here we develop Zuru Home app, a BIM (Building Information Modelling) software meant for the general public, architects and engineers, created to design, buy and send to manufacturing any type of building with complete design freedom.
Welcome to the future!
Role & Responsibilities
You will be responsible for performing first and second-level Helpdesk activities, providing technical support to resolve user issues related to hardware, software, and network connectivity. You will manage and prioritize support requests, ensuring timely and effective solutions while maintaining a high standard of customer service. Additionally, you will collaborate with the IT team to diagnose and troubleshoot more complex issues, contributing to the continuous enhancement of support processes. By providing suggestions and constructive feedback, you will also play an active role in improving internal workflows and optimizing service efficiency.
Requirements
- Knowledge of operating systems (Windows, macOS, Linux) and basic troubleshooting.
- Familiarity with network concepts (IP configuration, DNS, VPN, Wi-Fi troubleshooting).
- Basic understanding of Active Directory (user management, password resets, permissions).
- Knowledge of common enterprise applications (Microsoft 365, email clients, remote desktop tools).
- Strong communication skills in both English and Italian.
Nice to have
- Experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira, Zendesk).
- Knowledge of physical security systems (eg RFID, biometrics, cameras, door controllers)
- Gitlab administration (setup gitlab runner, update gitlab)
- Experience in modern software companies, confident in working together with agile teams of developer
- Experience in cloud computing (AWS, Azure, or Google Cloud Platform)
PLACE OF WORK: Milan
The research is addressed to both sexes (Legislative Decree No. 198/2006) and to people of all ages and all nationalities, pursuant to legislative decrees 215/03 and 216/03. Candidates interested and in possession of the requirements are invited to send their curriculum vitae, including the authorization to process personal data, pursuant to Legislative Decree 196/03 and to the art. 13 GDPR 679/16.
#LI-SP1
Top Skills
What We Do
ZURU is on a quest to reimagine tomorrow from A to Z. Founded in 2003, ZURU Group has rapidly grown and now spans three core divisions—ZURU Toys, ZURU Edge (consumer goods) and ZURU Tech (construction). Known for its cutting-edge software and world-leading automation and manufacturing systems, ZURU has over 5,000 team members in over 30 global locations, making it perfectly placed to continue building its reputation as one of the fastest-growing and most disruptive companies in the world. ZURU TOYS ZURU Toys is one of the largest toy companies in the world, known for its innovation, creativity and disruption through automation. Inspired by kids and imaginative play, ZURU Toys distributes to all major retailers in over 120 countries and has delighted millions of families all over the world with brands such as Bunch O Balloons™, X-Shot™, Rainbocorns™, Robo Alive™, Smashers™, 5 Surprise™, and Pets Alive™ and partnerships with entertainment properties, including Nickelodeon, Disney, Universal Studios and DreamWorks. ZURU EDGE ZURU Edge is disrupting stale consumer goods categories and building new generation brands to better serve modern consumers. Arguably the fastest-growing consumer goods company in the world today, ZURU Edge has a key focus on building tomorrow’s brands across five key verticals—Pet Care, Baby Care, Personal Care & Beauty, Home Care and Health & Wellness. ZURU TECH ZURU Tech is revolutionizing the way the world builds to bring greater flexibility, speed, affordability, quality and sustainability to the construction industry. Ten years in the making, ZURU Tech has reinvented every aspect of the construction process, developing the world’s first BIM software that directly connects to fully automated production. Get to know us a little better by checking out our company Instagram @lifeatzuru
