IT on Site Support - EMEA Coordinator

Ready to join the future of innovation in IT at NXP?

Become part of the startup of a dynamic team that is leading NXP on a digital transformation journey. Your role is to be an ambassador for the Agile and DevOps way of working within our global NXP organization. There is a lot of room for new ideas and innovations and you will be supported to have a continuous focus on development, coaching and creating a supportive environment for your team.

Your new department

Digital Infrastructure (DI) is a department within NXP IT and has the mission to Secure NXP Growth by delivering Agile, Reliable and Secure IT products and Services against and at benchmark costs, investing in a workforce that drives value for our customers.

Your new team

In NXP our hands-on IT support on sites is delivered by a large group of, NXP managed, On-Site Support engineers (OSS). These resources are key in delivering the best User Experience to the users of all our IT systems by locally delivering IT equipment, setting up IT services and being able to cater to local demands. They report directly into the Site IT Managers and are focused on the local requirements, albeit adhering to global standards. However, to ensure that we have a uniform approach to end-user support in Europe, we are looking for an OSS Lead in the EMEA region.

This person will oversee the activities of the OSS in the region, creates reports and regularly shares this information with key stakeholders. When needed this person will also jump in when there is a local requirement in Romania for assistance, but in general keeps a constant eye on the workload for the OSS in EMEA.

The position is placed directly under the Service Delivery Director for EMEA.

Your new role

• Main point of contact for all OSS in the EMEA region
• Management, monitoring and control of IT services delivered by the EMEA OSS
• Follow up on major issues, escalations and complaints
• Involved in all global and local projects which have potential impact on site and user community, within EMEA
• Work with peers in APAC and AMEC to improve global services and processes
• Work on improvement plans, recommendations and observations as outcome of surveys or other forms of measurement
• Ensure standards and policy requirements are implemented properly on site to secure certifications
• Drive and implement process improvement initiatives for the EMEA region
• Good relationship with colleagues, local IT team and users. Enthusiastic and positive mindset.
• Work in close collaboration with Site Managers and Service Delivery Directors

What you will need to succeed

• A college or university degree with business management orientation, completed training as an IT system administrator or comparable qualification, as well as initial work experience would be an advantage.
• Good knowledge of the planning and implementation of IT projects of various scope
• Solid experience in the field of technical documentation and the ability to present complex interrelationships in an easy and understandable way.
• Enthusiasm for result-oriented communication with different stakeholders and the transfer of knowledge in the context of training and seminars.
• Good IT background knowledge covering multiple domains including network basics, workplace and applications support, with a plus for R&D field

Competencies that make you of value even more

• Constant desire to improve the status quo, to learn about and discover new things.
• Structured, analytical and logical mindset.
• Project management experience, ideally Agile / SAFe
• Experience with reporting in ServiceNow
• Experience in managing a team of IT engineers.

This position gives you the opportunity to

• Be part of a global team, with a great atmosphere and open communication.
• Become an ambassador for the agile and DevOps way of working within the global NXP organization
• Express new ideas and innovation on how NXP can become even better
• Continuous development of yourself and the team with coaching and a supportive environment.

Creating Secure Connections and Infrastructure for a Smarter World

NXP Semiconductors N.V. (NASDAQ: NXPI) makes products and environments safer, more sustainable, and more secure with innovative connectivity and edge processing solutions for a smarter world.

We are in the business of better. Not just better technologies, but better innovations to improve society. As the world leader in secure connectivity and processing solutions for embedded applications, NXP is solving the world’s most complex technology challenges to accelerate business innovation, enhance how we work, and advance how we live.

Ready to create a smarter world? Visit our career website and follow us on social: LinkedIn, Facebook and Twitter.

What can you expect

Contract: This is a fulltime position with a permanent contract

Compensation: Besides a good salary, you will be eligible for our bonus plan and receive lunch vouchers, 25 vacation days and the possibility to buy company shares with a 15% discount. We also have flexible work hours and a work from home policy.

Development opportunities: We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.

Our office: We are based in one of the high tech hubs in Bucharest with easy access to public transport and restaurants and parks close by. We have many relaxation areas on-site, including a little library where you can borrow books, sofas to relax in a quiet place and a cafeteria and restaurant in our common area.

Hiring process: Applying only takes a minute! Fill in the online application and share your CV with us. After a positive screening based on your CV you will have an initial phone or video conversation with our Talent Acquisition Consultant followed by several business interviews. Here are some useful tips to help you prepare.

And more: Life at NXP is more than work alone. We like to start our day with a free coffee and chat with a colleague and on Thursdays we have fresh fruits for all employees. Join us at one of the many social activities that are organized by and for employees such as our Christmas parties, our employee children’s party and food fairs. Or help us give back to society by donating blood or collecting clothes and food for children in need.

What’s next

If you’re excited about this opportunity, we kindly invite you to apply!

If you have any questions, we are happy to answer them. Please contact Ruxandra Petre, Talent Acquisition Manager Eastern Europe at [email protected].

Please note: The successful candidate may/will be responsible for security related tasks. The assignment may/will be in scope of security certifications, therefore a conscious and reliable way of working is necessary.

More information about NXP in Romania...

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