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Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the crypto-economy, and increase economic freedom around the world.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values:
- Clear Communication
- Positive Energy
- Efficient Execution
- Continuous Learning
Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team.
Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.
What you’ll be doing (ie. job duties): To be completed by all business teams except Eng.
- Providing in-office support for the North Carolina COE spot office.
- Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between.
- Support Coinbase’s SaaS tools, compliance practices, on and off-boarding processes, and calibration hardware in our conference rooms and event spaces.
- Learn, document, train, and support new applications and IT Procedures, always keeping a keen eye on opportunities to refine and increase efficiency.
- Create detailed and impactful documentation for your peers and our user base.
- Participate in IT Operations scrum teams to deliver projects and to continually enhance and scale our service capabilities globally.
- Act as a point of contact on technical matters for local product and operations teams, as well as all other stakeholders.
- Partner with IT Procurement to help coordinate with vendors, and to insure efficient logistics and supply chain processes.
- 1st line troubleshoot any network connectivity concerns and triage to network team as needed.
- 1st line troubleshoot an AV/ Conf room concerns and triage to AV team as needed.
- Troubleshoot any desk connectivity issues (monitors, keyboards, mouse, physical LAN connections). Replace cables or connectors as needed.
What we look for in you (ie. job requirements): To be completed by all business teams except Eng.
- Technical support expertise on macOS, iOS, Chrome OS, and Android operating systems, Windows / AWS Workspaces administration.
- Agent level knowledge of Jira Service Desk, or similar ticketing system.
- Mid-level networking knowledge and troubleshooting ability.
- Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
- Demonstrable troubleshooting methodologies and root cause analysis.
- Able to move and set up hardware and peripherals around the office.
- Excellent communication and time management skills.
- Experience managing service vendors.
Nice to haves:
- Experience project managing medium scale rollouts.
- Scripting and automation experience.
- Experience working in an agile focused delivery environment
Job #: P68759
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
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What We Do
Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system.
Why Work With Us
We’ve taken a huge challenge and made it into our mission: To create an open financial system for the world. To achieve this, we are building a team of smart, creative, passionate optimists, the kind of people who see opportunity where others see roadblocks. If this sounds like you, check out our open roles.
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