As the IT Senior Quality Assurance Analyst, you will perform duties related to the testing of critical software systems, whether purchased through a vendor or developed internally. Consult with stakeholders to gather, define, write, and execute test cases; configure and implement automated testing tools; perform multiple types of testing (e.g., unit, system, integration, regression, negative, etc.); troubleshoot and document complex system issues; develop and maintain quality assurance documentation; and prepare and present reports on key performance indicators. To excel in this role, you must have a strong customer service orientation and advanced analytical and problem-solving abilities.
Responsible for working across the business and technology organizations to drive and execute testing processes that ensure projects and incremental changes deployed to the Company’s production environment meet and exceed business and internal audit expectations. Work directly with project/program/product managers to implement objectives. Support, monitor, and drive variable aspects of projects, and provide direct assistance to ensure timely execution. Manage portions of large projects or multiple small projects independently. Take the lead in quality assurance (QA) engineering initiatives to build and maintain a modern QA automation platform. Manage test data, including generation, maintenance, and confidentiality, to support an effective testing process. Develop and execute test strategies and execute all aspects of test plans, including verification and coordinating automated processes. Work with business stakeholders, project managers, applications and infrastructure teams, and vendors to develop, coordinate, execute, and document world class testing processes and standards. Provide training and mentorship to junior QA associates. Provide consulting services to project teams, and to the organization as a whole, through training and standards awareness efforts. Evaluate project deliverables to ensure requirements, design, testing, implementation planning, control points, and security considerations are completed, documented, and stored in the assigned repositories. Support post go-live hyper care support operations and drive knowledge transfer to stakeholders who take over operational responsibilities following project completion. Conduct, document, and communicate results of QA project retrospectives to ensure continued improvement related to delivery of QA services and deliverables. Conduct post go-live testing support encompassing both new functionality and automated regression testing. Work on test automation across Information Technology (IT) enterprise applications using test automation tools. Utilize Application Programming Interface (API) testing tools like SoapUI and Postman for micro services testing. Work with customers to diagnose, review, and document incidents. Assist in developing and documenting testing standards. Utilize advanced visualization skills to report data led insights to key stakeholders, facilitating optimal decision making. Contribute to the continuous improvement of software testing methodologies and develops standard operating procedures (SOPs). Perform data validation using various reports generated from systems. Present test reports detailing test results, defect tracking, and QA related activities. Enforce stringent quality standards and methodologies to ensure the delivery of high-quality outputs. Collaborate with various subject-matter experts to identify desired outcomes as needed. Participate in activities and research to maintain knowledge of industry developments.
To qualify for this role, candidates must have at least five years of related IT experience and three years of experience in quality assurance (QA) or business analysis, including a background in writing test cases and plans. Previous leadership experience driving QA initiatives, managing QA teams, and delivering high-quality software products on schedule is also required. A Bachelor's Degree or equivalent experience is mandatory.
Preferred candidates will have seven or more years of IT experience and five or more years in quality assurance or business analysis. They should also have experience writing user stories and scenarios, as well as proficiency in SQL. Familiarity with Jira or other Service Management software is highly desirable.
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What We Do
A privately-owned regional less-than-truckload transportation services provider specializing in next-day service in the Southeast and Southwest. We serve customers through 89 service centers across 13 states and Puerto Rico. Southeastern has a network of service partners to ensure transportation services in the remaining 37 states, Canada, the U.S. Virgin Islands and Mexico. Southeastern Freight Lines provides more than 99.35% on-time service in next-day lanes.
Founded in 1950, we provide quality transportation services of outstanding value in order to perpetuate our company and provide long-term security for our people.
A dedication to service quality and a continuous quality improvement process that began in 1985 has been recognized by more than 500 quality awards received from customers and associations.
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