IT Operations Team Intern - 2025 Summer Internship

Healthfirst’s 2025 Summer Trailblazer Internship is a 10-week paid program beginning on June 2, 2025. This is an immersive and interactive learning experience, that lays a foundation for continued leadership development. Interns do impactful work, collaborating with other interns, employees, and business leaders to solve current business problems and deliver solutions.
For nearly 30 years, Healthfirst has been serving New Yorkers. We helped pioneer the value-based healthcare model—where hospitals and physicians are paid based on patient outcomes—because our company was founded on the belief that insurers need to be true partners in the health system.

Duties & Responsibilities:  

• Assist in monitoring system performance, application health, and incident management.
• Help identify and resolve production issues, working with cross-functional teams.
• Support in tracking incidents, documenting issues, and ensuring timely resolution.
• Assist in developing scripts or tools to improve efficiency in monitoring and reporting.
• Update and create knowledge base articles for troubleshooting steps and system processes.
• Work with infrastructure, engineering, and business teams to understand and support production systems.
• Provide recommendations for optimizing system performance and incident response processes.
• Research and investigate data issues. Develop a deep understanding of the relationship between business process, systems and the underlying data

Minimum Qualifications: 

• Passion for solving challenging problems using technology 
• Basic understanding of IT infrastructure, programming, databases, or cloud platforms (AWS, Azure, etc.).
• Familiarity with scripting languages (Python, Shell, SQL) is a plus.
• Good communication skills and ability to work in a team environment.
• Ability to adapt to a fast-paced, dynamic environment.

Healthfirst Internship Program Requirements: 

• Undergraduate students must be a junior or senior at an accredited institution or have graduated within 12 months of the program. Graduate students must be enrolled at an accredited institution or have graduated within 12 months of the program. 
• Will not require sponsorship for employment 
• Eligible to work in the U.S. 
• Must have a minimum of a 3.0 GPA from an accredited school 

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst.  Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $39,208 - $52,000

• All Other Locations (within approved locations): $34,091 - $49,920

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.