Job Description:
If solving an IT or technical problem keeps you going, this role’s for you! Besides attending to our customers’ queries online via IT support email and Bitrix, you’ll also be the go-to for your colleagues for IT support and services. You are the “ticketmaster” responsible for creating tickets in JIRA to log in hardware requests, issues reported, as well as approved customization requests that come in via IT Support ticketing - so that relevant teams are able to pick up and work on these tickets.
The Job:
- Tend to these communication channels – IT Support Email Ticketing system, Bitrix.
- Provide technical assistance by investigating on the issue – and take immediate action where possible, or escalating it to the relevant teams when required.
- Test, replicate and solve issues or problems that are reported.
- Enhance and maintain existing web applications.
The Person:
- Fresh graduates are encouraged to apply.
- Knowledge of PHP, MySQL and Javascript.
- Possesses good command of English, as well as analytical and excellent problem solving skills.
- Pleasant disposition, possesses a positive work attitude with good interpersonal skills.
- Must be a logical thinker.
- Able to work independently with minimal supervision.
- Highly motivated to excel and pick up emerging technologies.
- Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
- Medical and Insurance Coverages - We have got you covered.
- Subsidies - Enhancing your well-being, we offer optical and dental subsidies
- Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
- Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.
Top Skills
What We Do
Creativity Re-inmagined
Founded in 2000, Inmagine has evolved into a holding company with two clear and separate businesses:
1) stock content under 123RF
2) creative SaaS tools under Pixlr
Powered by AI, creativity, technological innovation and entrepreneurship, Inmagine is forging a future where design is within reach for everyone, one that enables the world to design smarter, faster and easier like never before.
Content Creation Revolutionized
(1)
123RF’s powerful AI features, including AI Search, AI Image Generator, and AI Image Variations, provide users with an intuitive search experience, automated tagging for enhanced content discoverability, and intelligent image cropping for effortless customization. The platform’s robust AI integration revolutionizes how users explore, create, and optimize their visual content.
(2)
With its renowned AI features, Pixlr, the online photo editing platform, elevates users’ editing experience. Leveraging cutting-edge artificial intelligence technology, Pixlr offers intelligent tools and filters for enhanced image quality, automated tasks, and creative possibilities. From advanced background removal to smart retouching and AI-powered style transfer, Pixlr empowers users to achieve professional-level results effortlessly. Seamlessly integrating AI, Pixlr becomes the go-to platform for both amateur and professional photographers.
(3)
AI Designs.ai is an all-in-one creative platform with powerful AI features, streamlining the creative process. With Videomaker, users create stunning videos using AI-powered editing, transitions, and effects. The Speechmaker feature converts text into natural-sounding voiceovers using cutting-edge AI technology. Additionally, AI Writer generates compelling written content, saving users time and effort. Designs.ai empowers users to bring their ideas to life with captivating videos, realistic voiceovers, and impactful written content.
