IT Operations Support Analyst

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team!

IT Operations Support Analyst

Join us as an IT Operations Support Analyst at Dedalus, one of the World’s leading healthcare technology companies, on our CTO Team in any of the Major City locations of Australia to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

As an IT Operations Support Analyst, you will be a self-driven and curious tech enthusiast with a talent for problem-solving and ongoing self-education.

You'll support the back end in a mix of on-premises and Cloud environments to ensure our Dedalus application suites run smoothly.

Responsibilities

• Troubleshoot: Provide efficient end-to-end problem resolution and manage escalations.
• Monitor: Review alerts, analyse issues, and perform root cause analysis.
• Administer: Manage operating systems, databases, and Cloud environments; deploy and upgrade software.
• On-Call Roster: Share rostered on-call schedule with others in the team
• Optimize: Maintain scripts and identify opportunities for automation and process improvements.
• Collaborate: Participate in design discussions, follow change management protocols, and generate reports.
• Learn: Continuously develop your skills to keep up with technology evolution

Take the next step towards your dream career

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a deep impact. Here’s what you’ll need to succeed:

Essential Requirements

• 3+ Years of Experience in IT services, technical support
• Basic SQL Server knowledge, including T-SQL querying and database administration
• Proficiency in Windows administration
• Scripting Experience: PowerShell and some Azure Platform Administration
• Networking Knowledge: Good understanding of IP Networking concepts.
• Cloud Expertise: Familiarity with Microsoft Azure Features and Administration
• Communication: Highly proficient in written and verbal communications.

Desirable Requirements

• Education & Certification: Degree in Information Technology/Computer Science or equivalent industry certifications (or relevant real-world experience).
• Linux support, developing shell scripts
• Cloud experience:  AWS administration experience

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 11th Feb 2025

Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognize that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious.

Our diversity & inclusion commitment – Dedalus Global

Life Flows Through Our Software