WPP

IT Operations Manager

Posted 4 Days Ago

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Hong Kong China

Senior level

AdTech • Marketing Tech

The Role

The IT Operations Manager will lead technology strategy, manage service delivery, oversee team performance, and ensure alignment of IT with business objectives.

Summary Generated by Built In

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

What you'll be doing:

Team Leadership

Liaise closely with the WPP business leadership and executive teams to provide technology guidance and build a secure and robust technology strategy that aligns to business strategy and outcomes
To establish strong relationships with all the IT functions within the Enterprise Technology operating model to ensure the needs of WPP businesses are met
Develop excellent relationships with key internal stakeholders plus external partners and vendors.
Create and maintain needed reports and be the interface to other teams

Service Oversight

To understand and oversee the local technology landscape i.e. key applications, assets, infrastructure, security and services – know where there are problems / obstacles and work with the wider Enterprise Technology teams to prioritise necessary developments
Manage all third parties and partners to ensure delivery of services meet the contracted requirement and where that falls short of the business need, agree a plan to bridge the gap
Own escalation management with internal IT teams and all other third-party suppliers to ensure operational services meet business requirements
Serve as an escalation point on behalf of the business in case of service quality issues
Conduct service reviews with the business to report on service performance and ensure risks and issues arising from IT service are well managed
Communicate new services / changes in existing services to the business
Review the IT costs and develop proposals for optimising local IT spend and manage IT assets
Manage demand & priorities for new local services and changes to operational services.
Provide local input into global business initiatives and escalate major requirements to the relevant teams
Drive local delivery of IT transformation projects (e.g. End User Services, Network, Infrastructure, Security, Office Moves, Restacks where applicable)
Work with the business to fully leverage, exploit and drive adoption of technology and service capabilities used
Educate the business on how to use the available technology services and maximise benefits
Educate the business about IT policies, procedures, security, and compliance
Lead a customer-centred culture, championing activities to empower business users to get maximum utilisation of IT, including organising training programmes and appoint super-users in relevant technology spaces
To navigate resources from Enterprise Technology to respond to client contracts / audit requirements
IT and AV point of contact for large client facing or internal events to deliver expected level of polish

Performance Management

Responsible for evaluating the performance of their team members. This includes setting clear objectives, providing regular feedback, and conducting annual appraisals. They must ensure that employees meet the required service levels and KPIs.
Responsible for escalations if issues require managerial decision-making or resource allocation

People Management

Manage the ET Support Team and train ET Support specialists where necessary
Foster a culture of collaboration, knowledge sharing, and continuous improvement
Distribution of workloads fairly and effectively amongst team members based on skill set, capacity and ongoing projects
Oversee professional development of team members
Ensure that team members adhere to all relevant IT policies, procedures, and standards, including data protection, health and safety, and equality and diversity policies

What you'll need:

A demonstrable track record of leading individuals and teams through complex change
Strong technical background
Experience, gravitas, and professionalism to engage and influence at the Executive level
Strong customer-facing skills, in the ability to gain respect and confidence of senior stakeholders within the business
Good communication and influencing skills along with personal gravitas to create relationships at senior levels
Experience in IT strategy development and IT governance
Knowledge of top-level IT architecture principles
Good knowledge of all aspects of IT Service Delivery
Excellent self-organisation
Direct experience of managing budgets
Strong project management skills
Completer / finisher mentality - has a strong track record of delivery, has attention to detail, is organised and demonstrates excellent time management skills
Good commercial insight with a comprehensive appreciation of how technology can enable positive business change
Understanding of the creative mindset and user experience, exposure to media businesses

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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