IT Operations Manager

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the IT Operations Manager at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We're looking for an experienced IT Operations Manager to spearhead our technology systems, oversee our help desk, and ensure swift resolution of technical issues. We seek a leader that is eager to elevate our IT operations and dedication to exceptional service is a must.

What will you do?

• Directly manage and mentor our IT team
• Assess business and department tech needs. Recommend hardware/software solutions that enhance efficiency.  Develop a long-term IT roadmap
• Identify department performance metrics and implement processes that support continuous improvement
• Collaborate with Operations and HR to streamline the onboarding process. Ensure the right equipment and applications are in place for our new hires
• Handle inventory of office tech equipment, including display monitors, peripherals, and video conferencing hardware
• Own the help desk ticketing system
• Manage the in-office network infrastructure
• Spot manual processes that can be automated and implement solutions
• Commit to being in the office 4 days a week to foster team collaboration, ensure hands-on IT support, and maintain a strong connection with on-site infrastructure

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

This role requires employees to be onsite in our Mountain View, CA office with some remote flexibility. We believe in the value of in-person collaboration to drive innovation and strengthen team dynamics. 

Requirements

• 5+ years of experience in IT
• Strong expertise in macOS with proficient knowledge in MDM
• Experience with configuration and administration of SaaS applications including JIRA/Atlassian, Okta, G-Suite, Slack, and more
• Experience administering Zoom and video conferencing hardware
• Basic proficiency in networking, with an ability to troubleshoot and solve in-office desktop networking issues
• Strong verbal and written communication skills
• Ability to understand, explain, and visualize complex problems and their solutions
• Experience supporting IT compliance audits

Benefits

• Competitive compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Holistic perks program (including free therapy, employee wellness, and more)
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• The chance to build something that changes lives – and that people love 
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $150,000 - $180,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.