IT Operations Manager

We are looking for an IT Operations Manager to join our Corporate Technology team in Gurugram. The role involves working closely with other Specialists to direct and manage all operational activities related to IT Operations spanning across multiple office spaces and collaborate with key stakeholders across geographies to play an active role in monitoring and supervising the operations, ensuring the team members address the requests within the agreed Service level agreements by adhering to the defined processes.

What you’ll do:

• You’ll play a pivotal role in supervising and managing a team of Specialists and oversee day to-day operations to meet Service Level Agreements through optimum quality and service. Additionally, you’ll need to demonstrate high proficiency in operations procedures, be proactive in communication, and define performance metrics for processes and individuals. You’ll ensure effective and efficient working relationships between the team members, maintain a high level of morale and productivity and provide direction to the members on Operations.
• As an IT Operations Manager, you’ll be responsible for monitoring end-user compute infrastructure and resolving system issues, manage installations, upgrades and configurations of both hardware and software, assess system performance, and recommend improvements, resolve or assist with issues escalated by Specialist, provide support and guidance to stakeholders, collaborate with other departments within the organization to resolve issues.
• You’ll also need to lead and manage projects by setting timelines, defining deliverables, and ensuring alignment with business objectives. This includes analyzing reports and statistical data to assess productivity levels and identify root causes for underperformance, developing customized reporting to measure and track operational metrics, and overseeing key weekend initiatives such as user migrations to newer platforms, software and hardware upgrades, and audits. Additionally, you’ll coordinate cross-functional teams, monitor progress, address risks and obstacles, and ensure successful project completion within scope, budget, and deadlines.

What you’ll need:

• The ideal candidate should have more than five years of experience preferably at a technology or financial firm
• The candidate should have excellent computer skills including organizational and time-management skills and proven experience as IT Operations Manager
• Experience in Project management for enterprise product implementation.
• Candidate should have experience with system & application installations, configuration and analysis and good understanding of policy, planning, and strategy.
• Candidate should have fair understanding of Windows platform and Cloud platforms like Azure. The following areas are preferred:
• Strong knowledge of designing and implementing office technical infrastructure.
• Proficiency in OS management and network administration, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
• Experience with Azure infrastructure, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Security.
• Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate) are a plus.
• The ideal candidate should have the ability to oversee inventory requirements and forecast hardware purchases at regular intervals.
• Candidate should also have outstanding communication skills, leadership and organizational skills and ability to manage multiple projects and tasks at hand, problem-solving aptitude and assist with important strategy decisions w.r.t project planning and implementation.
• The candidate should be a self-starter who is structured, action-oriented, and has a sense of urgency, as well as being deadline-oriented and should have the ability to lead a team