IT Manager

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

Who Are You:

We are seeking an experienced IT Manager to lead and oversee our company’s technology operations, ensuring the effective use of systems, applications, and infrastructure. This role will involve managing internal IT staff and an external Managed Service Provider (MSP), ensuring reliable and secure technology services across the organization. The IT Manager will work closely with decision-makers in other departments to identify, recommend, implement, and support cost-effective technology solutions for the organization. The ideal candidate will have a blend of technical expertise, leadership skills, and experience in strategic IT planning.

Job Duties:

• Lead daily IT operations, including infrastructure, networking, systems administration, and end-user services (help desk, technical support, onboarding/offboarding)
• Oversee MSP relationship, ensuring service delivery aligns with SLAs, while handling escalations, automating processes, and maintaining knowledge documentation
• Manage IT systems, including servers, PCs, operating systems, hardware, software, and peripherals, and handle deployment, maintenance, upgrades, and support
• Oversee purchasing, asset tracking, and lifecycle management for all IT hardware, software, and infrastructure
• Lead IT projects, including license/software consolidation, cost reduction initiatives, AWS cloud maintenance and more (i.e. Snowflake, DAM)
• Ensure organizational security, including managing security operations, patches, SOC, security certificates, disaster recovery, and compliance with standards
• Develop and implement IT policies and procedures covering architecture, security, and service provision
• Oversee and manage the IT budget with a focus on controlling software spending, ensuring departments adhere to their budgets, and preventing unauthorized software purchases
• Collaborate with business leaders to align IT services with company goals, and define business and systems requirements for new technology implementations

Experience & Skills:

• Bachelor’s degree in Computer Science, Technology, or relevant experience
• 5+ years of experience in IT operations, management, and systems administration
• Experience managing Microsoft O365, AWS Cloud, and working with MSPs
• Proven experience in IT infrastructure planning, security management, and development
• Strong technical knowledge of networks, PC/Mac operating systems, network hardware, protocols, and standards
• Extensive experience with end-user computing, SaaS infrastructure, and ITSM concepts
• Experience with IAM tools like OneLogin and familiarity with data privacy laws (CCPA, GDPR)
• Strong critical thinking, decision-making, and project management skills
• Startup experience is a plus

Compensation:

The budgeted compensation for this role for candidates based in CA is $

Perks and Benefits: 

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off 
• Friendly office in LA Center Studios with a fun casual and comfortable work environment 
• Snacks, lunches, retreats, and SO much more! 

EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

**Additional information about our company can be found at www.puffco.com.

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