IT Lead Omnichannel

IT Lead Omnichannel

Location: Acanthus, Amsterdam

Department: Tech NL & Global Retail /Omnichannel

Position: IT Lead (/Director) Omnichannel

Job Scale: JCF 15 (KF 22)

Job Environment 

We are TECH NL. We drive sustainable progress for all – powered by technology!

Our purpose is to serve our customers in the best possible way. We want to offer the most effortless and relevant banking experience in the Netherlands and beyond. Banking experiences that make it easier for anyone to pay, plan, reach their goals in life and in business, expand their business, do the right thing, and withstand the unexpected. Our products and services are built on technology. The IT Lead Omnichannel will lead an organization of  ~350 people globally and set it up for future success.

We are looking for a senior Tech leader (F/M) for our (Global Retail) Omnichannel domain who’s a great fit for the team in terms of content, Orange culture, and diversity. The Omnichannel domain encompasses all our digital (e.g. app & web) and assisted channels (e.g. call centre, information systems), being the leading interface to our customers to provide a superior customer experience. The customer segments within Retail being served by these solutions are Private Individuals, Private Banking and Business Banking for the digital channels and the whole bank for our assisted channels. This role sits in the Dutch Tech organisation, close to our large NL customerbase, but is delivering Tech solutions to virtually all of our Retail countries.

Job description

Translating and implementing the IT strategy in line with the bank’s BeFirst Retail  strategy and our Global CTO strategy. Understanding business challenges, which leads to design and development of technology and digital products that drives innovation throughout the organisation and guarantees superior customer experiences. Ensuring a safe and compliant bank, stability and reliability of the IT landscape (including a simplified IT architecture) and using a solid vendor and sourcing strategy are vital elements.

Drive the roll-out and further embedment of our solutions in other countries, ensuring 24/7 availability and stability, whilst further mature our product offering and broaden our channels to be even more relevant for our private and business banking customers. Furthermore you will be the Tech thought leader having a forward looking view to rethink the way we interact with our customers and how to stay a step ahead of competition.  

Creating and ensuring the engineering culture and one Agile Way of Working within your domain. In this capacity, you act as an ambassador for cultural change and serve as a role model. Stimulating collaboration between and alignment across people, tribes, squads, areas and chapters. Furthermore you’ll drive cross-cultural collaboration and create an atmosphere in which everyone feels appreciated. You work closely with a multitude of stakeholders globally within tech  and business and align them around the common Tech vision, strategy and way of working.

Next to this you’ll have (people) management responsibility for several IT Area Leads. Ensuring overall IT maturity and drive craftsmanship of the employees working in your respective domain. To make this happen, you deeply know and understand the challenges of engineers and encourage IT Area Leads to continuously develop their capabilities and competencies to remain up-to-market in their field at all times. With your team you are creating the coolest app of NL.

Your work environment

You will be a member of the Tech NL Management Team, reporting directly to the CIO of the Netherlands. The other IT domains represented in the Tech NL MT are Products; Customer & Data; Core Bank & Advisory; Payments, Cards & Cash; and Engineering & Reliability. Your peers are the IT Leads of the other domains, including the Chief Architect Tech NL and Head of CISO NL. You will furthermore work closely together with the retail, business banking, operations and Risk senior leadership teams from the Dutch domestic bank and Global ING Tech departments. Your stakeholdersfield also extends to local ExCo members in the countries and our Global Board (MBB).

Whom are we looking for

As IT Lead Omnichannel you are a visionary tech leader who truly understands the engineering culture. You are a senior manager who brings fresh ideas to life and embraces challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. You want freedom and you can carry responsibility. You can strategize and you understand the challenges of today. As ideal candidate for this role, you have a solid background in IT and engineering, experience in delivering widely used Tech solutions with a wide variety of Global Userbase, will hit the ground running and identify new opportunities, while understanding large transformations and guiding the capabilities to success.

The IT Lead Omnichannel has the combination of strong engineering DNA, vision, leadership, decision-making and people skills. You take it on and make it happen, help others to be successful and are always a step ahead.

Profile (desired skills & experience)

• Being the face of ING’s Retail channels & app, with a vision from a technology perspective and how to develop it further
• You are a connector with strong stakeholder management skills
• You have experience being responsible for a comparable span of control working in an international environment with multinational teams
• You are trustworthy and delivery focused
• Demonstrate thought leadership and an innovative mindset
• Solid understandig of what it means to be a provider and consumer

• You have the ability to manage agility versus dependencies throughout different cycles
• Proven experience in developing and implementing IT strategy, in a challenging environment
• Strong engineering power and experience
• Capable to bring engineering culture in a changing organisation
• Proven people management experience and being able to empower teams
• Exceptional project management & organizational skills
• Collaborates with engineers to implement and deploy scalable solutions
• Strong analytical thinking & problem-solving skills
• Ability to communicate Tech information to all levels of the organisation
• Self-improvement instinct
• Inspiring, high energy and passion
• A Master’s degree in computer science, or related technical discipline

What do we offer

• Working with highly skilled people
• An inspiring and challenging work environment
• Working in an area which is of great importance to the strategy of ING
• An international atmosphere
• A full-time position (40 hour week)
• Great career prospect
• Position based in Amsterdam

Are you interested

Click on “Apply” to start the selection process!

• Please submit your resume and motivation (both in English)
• A pre-selection based on your resume and motivation will take place
• Pre-selected candidates will be invited for two/three interviews with a hiring panel consisting of the hiring manager as well as several important stakeholders

We are looking forward to getting to know you!