Description
Company Overview:
Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage investigative digital data in legally sanctioned investigations.
Role Overview:
Cellebrite is seeking an IT Knowledge and Collaboration Specialist with a deep expertise in Microsoft 365 collaboration solutions to drive digital workplace initiatives. This role will play a key part in transforming how teams collaborate and manage knowledge across the organization by leveraging Microsoft 365 tools and other enterprise applications.
You will work closely with various business units to analyze needs, design and implement solutions, and lead change management efforts to ensure adoption and efficiency. This role requires a strong technical background, and a passion for improving workplace productivity through innovative collaboration strategies.
Key Responsibilities:
- Lead Microsoft 365 collaboration initiatives across the organization, ensuring effective use of Teams, SharePoint, OneDrive, Viva, and other related tools.
- Serve as the primary expert and point of contact for Microsoft 365 applications, addressing business needs and system enhancements.
- Analyze and optimize business processes, ensuring alignment with IT and company-wide objectives.
- Ensure successful delivery of IT projects on time, within scope, and meeting quality standards.
- Lead stakeholder engagement efforts, gathering requirements, documenting changes, and educating users on solution improvements.
- Provide enterprise-wide support for business applications, troubleshooting and resolving issues within defined SLAs.
- Act as a technical mentor, sharing knowledge and best practices for collaboration tools across teams.
- Responsible for collaboration and knowledge management service SLA, handling cases within expected SLA and customer satisfaction.
Qualifications:
- 3-4 years of experience in implementing and maintaining enterprise-wide applications – a must.
- Deep expertise in Microsoft 365 collaboration tools (Teams, SharePoint, OneDrive, Viva, Power Platform) – a must.
- Strong project management skills, including planning, execution, and stakeholder communication.
- System analysis experience, including writing detailed technical and functional requirements.
- Excellent problem-solving and analytical skills with the ability to identify and resolve complex issues.
- Customer-centric mindset, with strong interpersonal and communication skills.
- Experience in managing Legal-related applications and customers – an advantage.
- Highly organized, proactive, and adaptable to evolving business needs.
- Proficiency in English – a must.
Requirements
None
Personal Characteristics
None
Top Skills
What We Do
Cellebrite is the leader in digital intelligence and investigative analytics, partnering with public and private organizations to transform how they manage data in investigations to accelerate justice and ensure data security.
