Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $70 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.
But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started..
ABOUT OUR WORKPLACE:
We’re friendly, folksy, and have Slack channels for both #kids-and-pets and #food. We’re good people who want to make a difference in the financial landscape, and we approach tackling challenges with creativity, passion and urgency.
ABOUT THE ROLE:
Splash Financial is seeking a motivated individual with an aptitude for problem solving, customer service and general understanding of computer systems. You will be the first line of support for all internal user issues. You will also use confluence articles and knowledge of our IT infrastructure to help support users, while receiving guidance and training from senior technicians. This role will require regular trips to the Cleveland headquarters.
WHAT YOU’LL DO AT SPLASH:
- Provide first line technical support to employees by troubleshooting hardware and software issues.
- User account management and administration.
- Effectively communicate technical information in an easy-to-understand manner.
- Ticket logging and tracking.
- Writes basic how-to articles for end users. (e.g. How to log in to Outlook).
- Purchase, Ship, and Inventory hardware and software needs for employees.
- Perform training and onboarding sessions.
- Occasionally may be required to lift equipment such as TVs, Computers, Monitors, Chairs.
WHAT YOU’LL BRING TO SPLASH:
- Provide a positive experience for customers by being patient, professional, and empathetic.
- Able to explain technical information in simple terms to customers over the phone, via email, online chat, or in person.
- Strong initiative for personal growth and development.
- Effective time management skills.
- Strong written and record keeping skills.
- Must have a reliable form of transportation.
- Must be local to the greater Cleveland region.
- Must be able to lift up to 50 lbs.
- Nice-to-have certificates:
- CompTIA A+.
- CompTIA Net+.
- Microsoft 365 Certified: Fundamentals.
- ITIL Foundation.
SPLASHERS ENJOY:
- Fully remote work freedom
- Competitive salary packages
- Flexible PTO + 9 company holidays
- Equity: Share in our start-up success
- Comprehensive and affordable insurance benefits
- Paid parental leave for both caregivers
- Essential equipment to get the job done
- 401(k) for your future savings
- Quarterly meet-ups: In person & virtual fun
- Awesome Splash swag to flaunt your team spirit
Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.
Top Skills
What We Do
We got tired of seeing our friends and family struggle under the crushing weight of debt. So in 2013, we did something about it.
We built a marketplace filled with banks and credit unions looking to help people refinance their student loans. We used that network to bring people great rates. And we did it all from a tiny office in Cleveland, OH.
In other words: we started Splash Financial.
Since then, we’ve become a national leader in student loan refinancing. We’ve opened over 100,000 accounts, and handled over $6 billion in refinancing requests. Plus, we’ve successfully launched personal loans, with the same commitment of service to our customers.
At the end of the day, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt.
Why Work With Us
Splash is remote-first, and proud of it. We spend our days focused on developing financial technologies that fundamentally change the way the industry lends. We’re friendly, folksy, and we’re good people who want to make a difference in the financial landscape, and we approach tackling challenges with creativity, passion and urgency.
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