FWD Insurance

IT Demand Manager

Posted 2 Days Ago

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DKI Jakarta

Mid level

Insurance

The Role

The IT Demand Manager will collaborate with business units to understand their IT requirements, facilitate IT demand prioritization, coordinate with IT teams, and manage the completion of IT demand tasks. Responsibilities include evaluating and prioritizing IT demands, monitoring their status, and developing processes for effective demand management.

Summary Generated by Built In

About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

For more information, please visit www.fwd.com

PT FWD Insurance Indonesia (“FWD Insurance”), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia (“FWD Life”) as of 1 December 2020 and will be known as FWD Insurance.

The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.

FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (“OJK”).

FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.

Collaborate with business units and key stakeholders to understand their IT requirements and demands.
Facilitates and actively participates in IT Demand prioritization meetings with appropriate stakeholder groups;
Coordinate with other IT teams to assess the feasibility and capacity for fulfilling demand requests.
Work closely with IT Business Analysts & IT Developers in assessing the demand
Evaluate and prioritize incoming IT demands based on business impact, resource availability, and strategic alignment.
Develops processes to ensure that aging, lower-priority demands are not perpetually deferred;
Manages and is responsible for the successful completion of all IT Demand-related tasks
Constructs relevant assessment criteria and formulae to support objective IT demand prioritization
Monitor and report on the status of demand requests, ensuring transparency and effective communication with stakeholders.
Provides reports and dashboards to provide transparency into demand backlog, trends, and current pipeline;
Develop and maintain an IT demand management framework and processes to streamline the intake, evaluation, and prioritization of IT demands.
Identify opportunities for process improvements and proactively propose recommendations for optimizing IT demand management.
Recommends processes to receive, assess, and approve submitted demand records.

Qualification :

Have an experience on Insurance Industry Have an experience on Business Analyst would be a plus point
Have a knowledge or experience on Agile / SAFe Experience
Have an experience on ITIL
Demonstrated strong analytical and problem-solving skills;
Experience with and thorough understanding of key factors that drive business value and impact;