IT Coordinator

Position:      IT Coordinator

Reports to: Director of Operations

Starting Salary:        $60,000, depending on experience

POSITION OVERVIEW

Sensei is seeking a highly skilled IT Coordinator to join our team at Sensei Wellness based in Lāna’i City, Hawaii.  The IT Coordinator is responsible for managing the IT operation for Sensei Lāna’i in coordination with the IT team at corporate as well as property IT partners, providing superior customer service to the team and ensuring effective alignment of technology with our wellbeing programming. Additionally, Sensei develops its own technology, and you will be educated and responsible for supporting the tech/engineering efforts at the property and guest-facing level.  This position requires knowledge in hotel operations including POS, Spa software, TV, and Wi-Fi and a curious adaptive mind to learn new wellness-oriented technology and equipment. Once onboarded, you will support and educate the team on property regarding products and services to ensure that they are up-to-date and able to deliver services with Sensei technology. This position reports to the Director of Operations and assists with operational support duties. This position also has a dotted line to the corporate Director of Technology and Security.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

       Operational Retreat Support Responsibilities

• Handle Support Requests: Efficiently manage and resolve incoming operational support requests from Sensei team members, including issues related to Four Seasons Housekeeping, Engineering, Landscaping, Art, and IT.
• Gratuity Reporting: Accurately report and assist with the posting of Sensei guest gratuities to Four Seasons.
• Coordinate Tours and Orientations: Assist with scheduling and organizing orientation and tour requests for new team members, guests and visitors.
• Additional Duties: Perform all related duties as assigned by the Director of Operations or Retreat Director.

      IT Responsibilities

• Coordinator of Information Technology, supports the wellness complex and supports the staff, and at times be guest facing  
• Reports to the Director of Operations with a dotted line to the Vice President of Information Technology
• Level 1 Technical support of Sensei Wellness applications for staff and guests as well all wellness technologies and equipment
• Works directly with IT partners and vendors
• Can explain and demonstrate all IT related systems and technology equipment on property 
• Conducts IT onboarding for new employees and delivers trainings as needed for all technology systems and create/publish training materials 
• Stays current and provides best practices for all team members regarding technology and training in addition to making recommendations to ensure network/systems are efficient and reliable 
• Responsible for supporting all Apple & Windows Hardware and troubleshooting macOS, iOS, application, and system deployments 
• Creates and maintains technical documentation, including manuals, repair tickets, IT equipment inventory and ordering 
• Plans and implements upgrades and maintenance of existing hardware as projected and approved and reviewed with the Director of Operations and Vice President of Information Technology 
• Evaluates user needs, orders approved equipment and configures/installs new hardware
• Maintains detailed records of equipment, hardware and configurations
• Maintains documentation and licensure records for all purchased software. Stays current on all software and ensures upgrades are obtained and properly installed
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
• Teamwork - Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

• A 1-2 years working in a wellness, hospitality or similar IT environment
• Experience supporting Apple Hardware including but not limited to macOS, Microsoft products and software. The systems being deployed include Office365, Okta, Asana, Book 4 Time, Apple Business Manager, Jira, Confluence
• Familiar with Kandji MDM 
• Ability to discover, create and host technical training for our end-users 
• Excellent written and verbal communication skills 
• Experience troubleshooting and maintaining printers 
• Inventory management skills, a plus 
• General understanding of enterprise network systems 
• Ability to multi-task and manage multiple requests in a ticketing type system 
• Ability to prioritize work based on business needs 
• Must be flexible working in a hospitality environment that is 24 hours-a-day/ 7 days a week/ 365 days a year/this position will work on-call
• Must be highly self-motivated and comfortable in a proactive role 
• Able to pivot as new technology, opportunities and problem-solving needs arise
• Must be legally authorized to work in the United States 

Required Licenses/Certifications

• 1-2 years of experience with hands on technical training 

PHYSICAL REQUIREMENTS

The physical requirements described on the attached “Physical Requirements of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  See attached“Physical Requirements of the Position”. 

CONFIDENTIAL INFORMATION 

This position has access to confidential information – (Such as customer personal data, credit cards, medical records, etc.)

COMPANY FUNDS

This position has access to company funds: (Such as Budget, Teampay, credit/debit card information.