IT Contact Centre Project Director

Posted 5 Days Ago
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Toronto, ON
Senior level
Fintech • Payments • Financial Services
The Role
The IT Contact Centre Project Director at CIBC will manage a portfolio of innovative projects, overseeing a team of Project Managers and Project Coordinators. Responsibilities include strategic development, project execution, risk assessment, and stakeholder relationship management. Strong leadership and experience in IT project delivery are essential.
Summary Generated by Built In

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As the Director, IT Project Management, you‘ll be joining CIBC’s Client Service Technology team to manage delivery of a portfolio of innovative projects. You’ll be responsible for managing a team of 5 to 10 Project Managers and Project Coordinators.

How you’ll succeed

  • Strategic development & execution - Manage the day to day project or Program activities of highly complicated project(s), in an inter-related strategic program following Technology’s project performance standards. Perform high tactical business planning and return on investment outcomes. Initiate, plan, execute, control and close out the program or project with an emphasis on project inter-dependency management. Establish department policies and procedures. Must ensure that all necessary risk assessments and risk assessment processes are carried out at the appropriate time. Must ensure projects for which they are responsible meet the requirements of CIBC’s standards, policies, and procedures.

  • Relationship management - Maintain relationships with business management to identify technology needs and align application services to support those needs. Establish and maintain stakeholder, client and senior management relationships. Mentor sponsors and senior management.

  • Strong leadership - Be a daring and authentic leader who is passionate about developing and coaching to bring out the best in people. Direct, motivate, develop and manage performance of the management team and key staff.

Who you are

  • You can demonstrate experience in: end to end project delivery and project management as an IT Director, or in a similar role (8-10 years). You deliver results in a matrix environment where they may not have direct influence on project resources. You must have previous experience establishing and maintaining stakeholder and sponsor relationships and you have experience in integration projects and keen interest in architecture and high level design.

  • Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

  • You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.

  • You're inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

  • You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

  • You look beyond the moment. You make choices and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

  • We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2025-03-10

Job Location

Toronto-81 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Planning, Information Technology (IT) Projects, Leadership, Project Delivery, Strategic Management, Technical Knowledge, Waterfall Model, Work Collaboratively

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The Company
HQ: Toronto, Ontario
43,351 Employees
On-site Workplace

What We Do

CIBC is here to help all our clients reach their goals.

We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.

With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.

This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.

La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.

Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.

Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.

Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada

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