MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our clients.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally. Troubleshooting will involve both onsite and remote work. Professionalism is a priority.
Responsibilities:
- Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
- Providing technical assistance and solutions to clients.
- Collecting specific and detailed information from reference sources, software utilities, or clients.
- Performing advanced troubleshooting of networks, servers, desktops/laptops, and line of business applications.
- Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
- Ensuring tickets are promptly assigned and processed.
- Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
- Contacting clients and resolving issues within SLA timeframes.
- Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.
Requirements:
- Bachelor's degree (or the equivalent level of experience within IT) is preferred.
- MSP experience preferred
- Five years minimum of related IT support experience - including but not limited to:
- Office 365 installation / configuration / administration / troubleshooting
- Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
- Microsoft Exchange
- Scripting knowledge and experience
- PowerShell knowledge
- Hypervisor understanding / administration
- Advanced installation, maintenance, troubleshooting of various backup solutions
- Advanced desktop, server, LAN and WAN troubleshooting and maintenance
- Technically savvy with strong time management skills
- Experience troubleshooting issues and achieving solutions
- The ability to explain to a non-technical person in a way they will understand
- Maintain a high degree of professionalism
- Maintain superior client relations
About MicroTech Systems:
MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.
MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development. Salary dependent on experience.
Top Skills
What We Do
Microtech Systems, Inc. develops and manufactures automated CD/DVD/Blu-ray Disc™ duplicators, publishing systems, and software. It provides vertical solutions for medical, entertainment, government, and software industries. The company also offers accessories, including disc printers, print cartridges, print ribbons, and recordable CD, DVD and Blu-ray Disc™ media products. Microtech Systems, Inc. was incorporated in 1980 and is based in Foster City, California.
