Job TitleIT Change & Quality Coordinator (Intern)
Job Description
Change & Quality Coordinator Intern
Vanderlande’s North American Service Center (NASC) is responsible for the life cycle service delivery of Warehouse Automation systems for our customers throughout North America. In this position, you will work with the Change Management and NASC Service Support teams. You will coordinate change deployments, manage the NASC quality assurance program, continuous improvement strategies, process management, reporting, customer relations management, and training coordination.
Key Responsibilities:
Your responsibilities will include, but are not limited to:
- Change Coordination
- Quality assurance program management
- Continuous improvement development and implementation
- Supervise and refine the NASC ticket handling & change management processes
- Provide key metric performance reporting on a recurring basis
- Manage the relationships between the NASC teams and the Customers
Requirements
- Proficient in Microsoft Office
- Two years of customer service experience
- Strong communicator, able to effectively understand and set expectations for deliverables
- Able to handle time-sensitive situations, quickly set the right priorities, and maintain attention to detail
- Strong team mentality and willingness to accept responsibility for project completion (Ownership Culture)
- Good interpersonal, verbal, and written skills
- Ability to drive process improvements
- Proactive mindset
- Good understanding of service desk tools and processes
Preferred Qualifications
- Associate’s Degree
- ITIL Certification
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
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