IT Business Analyst Digital Customer Experience

Company Description

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

We're not just a global leader in materials science and branding solutions; we're a team of passionate individuals committed to bringing brands to life and transforming how businesses connect with their customers. Whether through our Embelex platform, empowering creativity with on-product branding, or our Aftermarket solutions, optimizing apparel production and supply chains, we work together to solve complex challenges and create a more sustainable future.

Our vision unites us: Together, we connect the physical and digital to solve some of the world's most complex challenges

Learn more at https://apparelsolutions.averydennison.com/en

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our Talent Acquisition team via [email protected].

Job Description

Avery Dennison is seeking an IT Business Analyst  to support stakeholders from across our Digital Customer Experience (CX) functions. As a member of a Global IT Organization, the successful candidate will be a key link between IT and the Customer Service, Sales, Operations groups of the business. He or she will understand the business strategy and play a key role in bridging any gaps or opportunities between IT and the line of business. A customer and business-oriented mindset, IT business analysis skills, and previous project experience are mandatory for this position.

KEY RESPONSIBILITIES: 

• Establish and maintain a strong working relationship with key business and IT stakeholders globally

• Work with the Business Process Owners to evaluate business processes and system improvements

• Lead requirements gathering sessions, workshops for system enhancements and new technology initiatives across a variety of business processes

• Propose, test and troubleshoot solutions together with the technical delivery teams

• Create and maintain updated documentation on business processes, applications and business solutions including process flows, use cases, functional specifications, test cases, training and system manuals, and job aids

• Ensuring solutions meet business needs and requirements

• Work with functional Subject Matter Experts to ensure successful end to end functional testing and end user training

• Support User Acceptance Testing and issue resolutions. Assist in identifying the root cause and resolution of system and operational issues, analyze data, and recommend solutions

• Support roll out activities and knowledge transfer to Application Support teams

• Drive continuous improvement of our IT practices, procedures and supporting tools

Qualifications

• Bachelor’s degree, ideally with a major in IT, Business Administration or Computer Science

• A Masters degree would be an advantage but not a must

• 5+ years of relevant experience in a business analyst or similar role, ideally within a manufacturing industry around projects in eCommerce, Customer Relationship Management, Pricing and Order Management processes.

• Exceptional analytical, conceptual and problem solving thinking skills

• The ability to influence stakeholders and work closely with them to determine acceptable solutions.

• Strong communication skills

• Excellent documentation skills

• Excellent planning, organizational, and time management skills with a history of leading and/or supporting successful projects.

• Highly collaborative, able to work independently  in a global business  environment, across multiple tracks

• Must be fluent in English, written and spoken

Additional Information

Who we are! - Our Story:

Every voice. Every day! Eight Values. One Team!

Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal-opportunity employer.

To find out more about all our employee resources groups globally as well as our Diversity, Equity & Inclusion approach, please go to https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html 

At Avery Dennison, we do what we love, and we love what we do - Just click here, and get to know us better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)