Who are we?
Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back.
To get there we're gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, you'll be part of a movement. Contributing to a global ecosystem of products that bring joy to people's lives.
In four years, we’ve sold over 6 million products worldwide including Phone (1), which was listed on Time Magazine's Best Inventions of 2022 for Innovative Smartphone Design. In 2024, we launched our third and fourth smartphones, as well as a new audio lineup, including our debut in Open Sound Technology: Ear (open).
Alongside our core product range, we also have CMF by Nothing. A sub-brand dedicated to making great design more accessible without compromising on quality and innovation.
Everyday at Nothing we share an optimism that we’re making a difference to the world. If that sounds like something you'd like to be part of, read on...
The Role:
We are seeking a dedicated IT Support Engineer to provide part-time IT helpdesk and operational support for our London office. This role ensures smooth IT operations by addressing user issues, maintaining systems, and supporting daily IT activities. The ideal candidate will be highly organised, customer-focused, and skilled in troubleshooting a variety of IT challenges.
Responsibilities:
Helpdesk Support:
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- Serve as the first point of contact for IT-related issues and queries.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Escalate unresolved issues to the appropriate teams when necessary.
Daily IT Operations:
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- Install, configure, and maintain IT equipment, including desktops, laptops, printers, and peripherals.
- Manage user accounts, permissions, and email configurations.
- Monitor and ensure network connectivity and system performance in the office.
Documentation and Reporting:
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- Maintain accurate records of IT incidents and resolutions.
- Provide updates and reports to the India IT Manager on ongoing issues and tasks.
User Training and Support:
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- Assist with onboarding new employees by setting up IT systems and conducting basic training.
- Provide guidance to users on best practices for IT security and system usage.
IT Infrastructure Maintenance:
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- Coordinate with the global IT team to ensure compliance with IT policies and procedures.
- Support periodic updates, patches, and system upgrades.
Requirements:
- Degree/Diploma in IT, Computer Science, or related field.
- Proven experience in IT Support or similar role.
- Familiarity with Windows, macOS and Google workspace environment's.
- Strong troubleshooting skills for hardware, software and network issues.
- Basic understanding of IT Security best practices.
- Knowledge of Active Directory, network configurations and email systems.
- Excellent communication and interpersonal skills.
- Ability to work in the UK.
We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcome employer for all candidates.
Top Skills
What We Do
Today, we’re left with just a few large incumbents. Lacking instinct and courage, they use research and analysis as crutches to make cold, unexciting and derivative products.
Consumers are bored, no longer inspired by technology and instead feel uneasy about big tech and its impact on people's lives and society.
Nothing is igniting change in the world.
We’re here to make tech fun again, unleash creativity, and inspire our community to shape the future with us.
About us:
Nothing is a UK-based privately held company with backing from GV (formerly Google Ventures), EQT Ventures, C Ventures and other private investors including Tony Fadell (Principal at Future Shape & inventor of the iPod), Casey Neistat (YouTube personality and Co-founder of Beme), Kevin Lin (Co-founder of Twitch) and Steve Huffman (Co-founder and CEO of Reddit
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