IT Application Specialist

Our purpose is to bring hope to life by enabling life-changing therapies for patients around the globe, creating a healthier and happier tomorrow. Our mission is to work side by side with our customers in order to improve patients’ lives by bringing new biopharmaceuticals to market.

JOB SUMMARY

We are looking for a dynamic Application Specialist who is ready to play a critical role in delivering successful global enterprise solutions and who can bridge the gap between business and technology teams.

As a member of our IT team, you will play a critical role in optimizing our Salesforce environment. You will collaborate with business and technology groups to elicit requirements. Additionally, you will manage the design and implementation of various Salesforce solutions. The focus will be on implementing the CCD project and standard Salesforce management, overseen by the Business Systems and Analyst and CCD PM.

The Application Specialist will work closely with The Business Development Operations team to increase efficiency and performance across the global Sales organization. This position involves managing multiple tasks, including object management, automation setup, and user management, while providing essential post-implementation support. Strong verbal and written communication skills are crucial, as an important skill is to have the ability to understand user needs and provide proactive solutions. This role is key in setting the standard for Salesforce administration within our global organization, contributing to our growth and success.

You won't be doing it alone!
You will be working closely with various functional groups such as Marketing, Project Management, Business Development, and Finance. Which requires that you can balance and navigate between multiple projects and teams while having great communication skills.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

• Act as IT Responsible for specific areas in Global Enterprise Application in the area of CRM and Sales process focusing on Salesforce.
• Collaborating with key business leads to define application strategies, providing guidance and hands-on support for project tasks, activities, and documentation.
• Work closely with business stakeholders to understand operational objectives and translate them into effective application maintenance practices.
• Participate in project planning, defining project milestones, dependencies, tests, phases, and elements.
• Drive continuous improvement and quality enhancement in systems and processes by studying industry best practices, designing modifications, and implementing governance processes.
• Identify problems and recommend controls, leveraging J-Sox and compliance expertise within the business.
• Collaborate with cross-functional business groups to gather and define requirements for application functionality.
• Transfer knowledge and collaborate with developers and consultants to ensure a clear understanding of requirements and solutions.
• Stay updated on professional and technical knowledge by attending workshops, reviewing publications, networking, and participating in professional communities.

QUALIFICATIONS

Required:

• A minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree in Computer Science, Information Technology, or a related field.
• Experience analyzing and implementing business solutions with extensive experience working with Salesforce, CRM, Sales, Customer Contracts, and governance.
• Equivalent education and experience may substitute for stated requirements.

Preferred:

• Preferably with 3 years experiences in operations in a Pharmaceutical or regulated environment
• Preferably with 3 years experiences with vendor management and operational change management
• Knowledge of business-specific application systems such as ERP, Workday, etc.

Our culture at AGC Biologics is defined by the six core values: Knowledge, Trust, Quality, Ingenuity, Accountability and Teamwork. Our core values stem from our team members and are embedded into our DNA. They provide a common language and understanding of how we as an organization are connected across three continents. Our core values serve as a compass and reminder of how we achieve our purpose of bringing hope to life for patients around the globe. 

AGC Biologics is a leading global biopharmaceutical Contract Development and Manufacturing Organization (CDMO) with a strong commitment to delivering the highest standard of service as we work side-by-side with our clients and partners, every step of the way. We provide world-class development and manufacture of mammalian and microbial-based therapeutic proteins, plasmid DNA (pDNA), messenger RNA (mRNA), viral vectors, and genetically engineered cells. Our global network spans the U.S., Europe, and Asia, with cGMP-compliant facilities in Seattle, Washington; Boulder and Longmont, Colorado; Copenhagen, Denmark; Heidelberg, Germany; Milan, Italy; and Chiba, Japan. We currently employ more than 2,500 employees worldwide. Our commitment to continuous innovation fosters the technical creativity to solve our clients’ most complex challenges, including specialization in fast-track projects and rare diseases. AGC Biologics is the partner of choice. To learn more, visit www.agcbio.com.  Want to keep posted about our growth and learn more about our company? Follow us on LinkedIn and give us a quick Like on Facebook!

AGC Biologics offers a highly competitive compensation package and a friendly, collaborative culture that values personal initiative and professional achievement. AGC Biologics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.