IT and Digital R&D Operations and Support Expert

Ipsen is a dynamic and growing global specialty-driven biopharmaceutical company focused on innovation and specialty care.

We aim to make a sustainable difference by significantly improving patients’ health and quality of life and providing them with effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines in oncology, neurosciences and rare diseases.

The patient is at the heart of everything we do, and we also care for our employees because they are the ambassadors who truly make the difference. We attract and develop bold, agile, entrepreneurial individuals who take full ownership of their decisions; leaders drawn by a purpose to make a direct impact through their work in people’s lives.

We offer employees a wealth of fulfilling challenges & growth opportunities, and the chance to contribute within a fast-moving organization, an organization that is genuinely game-changing.

IT and Digital R&D Operations and Support Expert plays a critical role in ensuring the operations of digital applications and technology solutions for R&D domain. This position is accountable for the service delivery (Outsourced & Insourced) for R&D perimeter, provide expertise on applications, manage security and application lifecycles.

The IT and Digital R&D Operations and Support Expert will be responsible for the execution of R&D Business services with our IT partners, ensuring business users satisfaction, driving the continuous improvement to enhance the level of services for our Business.

Main Responsibilities

Business processes understanding

• Excellent understanding of Business processes and operations, understand data integration between applications (internal and external).
• Contribute to the analysis of business problems, identify business requirements into technical solutions and processes to deliver business operations
• Analyze business operations to determine opportunities to optimize, Business services, automate processes and data flows
• Support development of Business Digital and Tech roadmap

Business stakeholder management

• Support scope for the Business domains operations
• Actively facilitates and participates in technical and business discussions to define service delivery objectives and align with business objectives
• Performs risk analysis and mitigation, coordination with IT Business Partners for demand management and resource planning
• Develops and manages strong relationships with stakeholders at all levels (IT, Business, external partners)
• Works closely with the IT business and/or Business functions to establish service delivery requirements and identify the most appropriate solutions

Operations Services Delivery, continuous improvement, control, monitoring and governance

• Ensures overall operations meet business expectations (KPI’s and SLA’s)
• Frequently reviews progress vs. SLA’s vs. costs with IT Business Partners
• Focuses on opportunities to improve Business Operation process and ensures delivery of continuous improvement plan through digital solutions and technology
• Communicates updates to the relevant stakeholders, instances at defined intervals
• Ensure service transition of applications from build to operations.

Vendor relationship and contract management

• Monitor the contract services & lifecycle
• Manage governance of the Service delivery for R&D perimeter
• Actively pursues opportunities for improving the vendor partnership, contract terms, introduction of innovative services and efficiencies

Business innovation and continuous improvement opportunities

• Identifies potential opportunities for Business innovation
• Recommends business process and system changes to innovate and improve efficiency and business outcomes.
• Defines innovation initiatives with IT Business Partners and key business stakeholders and leads these collaborative initiatives to drive efficiencies and obtain synergies

Experience / Qualifications

• Bachelor's degree (B.A.) from an accredited institution in business, IT or project management. Master’s degree from an accredited institution preferred
• At least 8 years relevant experience in IT R&D in Biopharmaceutical company
• Manage application outsourcing contracts with provider(s)
• Knowledge on business processes and technology landscape for pharmaceutical or biotechnology industry in the medical affairs and/or clinical development operations, regulatory affairs, and patient safety
• Knowledge on Veeva RIM, eCTD manager EXTEDO, ARIS Global (PV), IRMS ANJU, Veeva Vault Promomats
• Fluent English / Conversational French would be an asset