Job Description
Position Purpose: The IT Analyst is responsible for the day to day IM administration and support of Buffalo Grove site as part of the IM organization.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
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Manage and/or assist with local site projects or other specific tasks
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Provide 1st line IM support by actively monitoring the IM ticketing system and prioritizing task execution, ensuring and effective IM service for business remotely or at the desk side.
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Ensure that the agreed IM and company standards ad policies are utilized to complete tasks
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Responsible for day-to-day operation of our computer systems
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Within the IM organization, routine contact will be necessary with IM staff, IM managers and Vendors.
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Complete resolution tasks for incidents and services request with Time Management in minds
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Liaise with other IM personnel to ensure seamless ownership until resolution for IT requests that cross team boundaries (Ex: with IM, people from other sites and/pr Vendors)
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Contribute to IT support process documentation
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Provide knowledge transfer to ender users
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Other duties as assigned
Qualifications
POSITION REQUIREMENTS:
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ACUC User Account Management, unlocking accounts, resetting passwords
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Support Microsoft OS, Office software
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PC diagnostics and desktop deployments (DELL Laptop/Desktop Hardware Support Experience)
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Printer and peripheral devices installation and maintenance (XEROX, HP, Network Printers)
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Software installation via media or deployment software
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Identify wLAN vs LAN and Client vs Server related issues effectively
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Video Conference equipment support
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Demonstrable customer service expertise (Prioritize, Time Management, and Escalation of tickets)
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Structured, analytical, and problem-solving abilities
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Effective verbal, presentation, written and listening communication skills
PREFERRED KNOWLEDGE/SKILLS:
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High School Diploma or equivalent
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Experience working in a virtual environment
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Microsoft back and front office suite certification
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College degree preferred
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Certification are preferred
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2-3 years experience in a IM/Help desk position preferred
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Manufacturing client experience
WORK ENVIRONMENT:
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Work in an office environment
Additional Information
ADDITIONAL NOTES
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and may be revised at any time by the Company.
All your information will be kept confidential according to EEO guidelines.
Nemera is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected class indication. This company is required by federal law to hire only persons who can establish they are eligible to work in the United States.
The Nemera timekeeping system utilizes finger scan. Our biometric policy is available upon request at [email protected]
Top Skills
What We Do
As a world-leading drug device combination solutions specialist, our purpose of putting patients first enables us to design and manufacture devices that maximize treatment efficacy. We are the utmost holistic partner and help our customers succeed in the sprint to market. From early device strategy to state-of-the-art manufacturing, we're committed to the highest quality standards. Agile and open-minded, we work with our customers as colleagues. Together, we go the extra mile to fulfill our mission.
Nemera’s services and products cover five key delivery routes:
● Ophthalmic (preservative-free multidose eyedroppers)
● Nasal, Buccal, Auricular (pumps, valves and actuators for sprays),
● Inhalation (pMDI, DPIs)
● Dermal and Transdermal (airless & atmospheric dispensers)
● Parenteral (auto-injectors, pens, safety devices & implanters)
At Nemera, we put patients first when designing, developing and manufacturing drug delivery devices because we know that accurate dosing and ergonomics contribute to patients completing their treatment. Whether they are Nemera proprietary or customer owned, our devices receive the utmost care because we know how critical they are for patients’ health and well-being.
Interested in joining a team that truly enjoys working together and prides itself on being at the forefront of innovation and quality? Do you always go the extra mile to deliver on your commitments? Want to feel proud of your work because it improves patients’ lives?
If you're ready to help us grow our business and make a real difference, please visit https://www.nemera.net or contact us at [email protected].
