IT Analyst Technical Infrastructure

Career Area:
Business Technologies, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn't be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a IT Analyst Technical Infrastructure in Morton, IL.
The Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).
We're committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We're exploring new ideas and opportunities - innovating to discover the breakthroughs necessary for tomorrow's growth.
Through it all, we are one team - creating and delivering world-class components and solutions superior to the competition.
Learn more about the Caterpillar Experience .
Job Summary:

• As an IT Analyst Technical Infrastructure within the Logistics Information Services division, you will assist in the development, support and maintenance of automation eco-systems to meet customer order fulfillment demands. This role requires fast response times and collaboration with global peers to support these critical processes. In addition, this role will work to build process insights & monitoring systems to optimize automation solutions and enable proactive and preventative actions.

Additional Info :

• This role is located in Morton, IL and does not offer relocation
• This role is 1st shift
• Our team embraces flexibility through a hybrid work model. In addition to working onsite at one of our PSLD facilities, our hybrid work model allows employees flexibility to work from home based on business need currently
• This role requires up to 20% domestic travel

What You Will Do:

• Performing first line support and monitoring for various automation solution across Caterpillar Parts facilities.

• Assisting in development of automated end to end monitoring solutions with IT infrastructure architects and other developers. Participating in IT infrastructure reviews to support continuous availability of the automation solutions at the site.
• Proactively monitoring, investigating, and supporting automation systems deployed across Caterpillar Parts facilities. This includes interactions with site staff for issues being experienced in the daily use of automation systems.
• Performing testing of changes for automation systems & components according to IT Technology Service Management (ITSM) change management processes.
• Supporting daily site usage of automation systems by handling incoming incident tickets, collaborative MS teams communications and direct calls for issues in using the various automation systems.
• Working with local facility staff, Network Team, Cybersecurity Team, Site IT Contacts, Logistics Center Managers (LCMs), and other impacted subject matter experts to implement system enhancements.
• Performing basic network monitoring and troubleshooting connection issues (Wired/Wireless) for automation systems at sites.
• Providing off-shift and weekend support for incidents and production migrations related to site automation.

What You Have (Required Skills):

• Hardware Infrastructure : Knowledge of Technical architecture and systems programming; ability to build and integrate IT hardware into multi-platforms for the organization.
  • Knowledge of integration with Servers, Network and Warehouse Management Systems.
• Technical Excellence : Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
  • Understanding of Network firewalls and related firewall rules as impacting applications and solutions at the remote sites
  • Understanding of PLC communications and connectivity as used in a shop environment
• Systems Software Infrastructure : Knowledge of system software interaction, database management systems, communications protocols, and other development tools.
  • Performing server monitoring and network troubleshooting Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), and Identify Service Engine (ISE) authentication, Microsoft servers, Cisco network wired and wireless devices

What Will Put You Ahead (Preferred Skills):

• Bachelor's degree or higher OR extensive experience in IT Infrastructure.
• Experience with following ITSM incident, change, and problem management procedures.
• Knowledge of VMware environments and basic operations and monitoring of related virtual servers.
• Local Area Network administration using Cisco Prime network monitoring.
• Planning and testing experience
• Experience with disaster recovery and/or business continuity planning & testing.
• Experience with Linux systems and warehouse management systems such as SAP.

What You Will Get:

• In this role, you will have the opportunity to work on a global team, working closely with facility engineers and site IT contacts. You will also have plenty of domestic travel opportunities!

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
November 11, 2024 - November 25, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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