IT Analyst - Monterrey

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before in our 175-year history. Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
Title: IT Analyst - Monterrey
Primary Location: Garza Garcia
Function: Technology (CA)
John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company's portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it's been replaced with an image of acceleration, swift progress, and innovative leaping toward the company's 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere's ongoing investment in emerging markets.
Note: All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date with the salary regime to be eligible for the hiring process.
Main Responsabilities

• IT Service Delivery:
  Oversee and execute IT service delivery processes, ensuring that services are delivered effectively and efficiently.
  Collaborate with cross-functional teams to improve service delivery and user experience.
  Agile project Delivery:
  Develop and maintain user stories to capture requirements from end users effectively.
  Analyze project feasibility in collaboration with business stakeholders to ensure alignment with business objectives.
  Manage the product backlog, prioritizing tasks to maximize value delivered in each sprint.
  Define business solutions by translating business needs into technical specifications that align with agile methodologies.
  Participate in sprint planning, daily stand-ups, and retrospectives to foster collaboration within the development team.
• IT Infrastructure Management:
  Collaborate in Designing, implementing, and maintaining IT infrastructure components, including hardware assets, servers, networks, and storage solutions both on premise and cloud.
  Monitor system performance and troubleshoot issues to ensure optimal operation.
• General IT Management:
  Follow-up on IT projects from conception to completion, making sure project roadblocks are identified and eliminated.
  Stay current with industry best practices and emerging technologies to recommend improvements.

What Skills You Need

• Technical Skills:
  Proficiency in programming languages such as Python, HTML and React.
  Understanding of IT infrastructure components, including cloud services, networks, and databases.
• Analytical Skills:
  Ability to analyze system performance data and provide actionable insights.
  Strong problem-solving skills with a focus on root cause analysis.
• Communication Skills:
  Excellent verbal and written communication skills to effectively engage with end users and stakeholders.
  Ability to convey technical information clearly to non-technical audiences.
• Service Orientation:
  Strong customer service skills with a focus on user satisfaction and responsiveness.
  Experience dealing with end users to understand their needs and address their concerns.

What Makes You Stand Out

• A strong commitment to continuous learning and professional development.
• Exceptional interpersonal skills and a proactive approach to service delivery.
• Demonstrated ability to innovate, proposing and implementing new ideas or improvements in IT processes.
• Experience in IT infrastructure management and software development.
• Experience working in an agile environment with a collaborative mindset.

Education

• Required: Bachelor's degree in Software Engineering, Information Technology, Computer Science, or a related field.
• Preferred: Relevant certifications in IT service management (e.g., ITIL) or agile methodologies (e.g., Certified Scrum Master).

This position will be posted for a minimum of 10 business days and unposted when a qualified pool of candidates is achieved.
Candidates must have the necessary work permits to work in the country.