IT Administrator with End User Support

About KOMOJU

KOMOJU (by ) is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok. Today we help thousands of merchants by providing them with the payment infrastructure they need through developer-friendly API’s to integrations on popular platforms like Shopify and Wix; we help our merchants grow in all markets they are expanding.

About the position

This is a great opportunity for a self-starting, highly motivated hands-on professional to help manage Degica's IT resources.

You are going to provide crucial support to end users while ensuring the secure and effective management of user accounts, devices and IT infrastructure. This role requires expertise in managing identity systems, MDM platforms, and productivity suites, including Microsoft 365 and Google Workspace.

The successful candidate will be responsible for delivering bilingual (Japanese and English) support and interaction with stakeholders, including vendors and employees.

Responsibilities

• Act as a main point of contact for everything related to corporate IT.
• Manage and maintain our identity provider system, ensuring secure user accounts and seamless application and integration functionality with SAML and SSO.
• Administer and maintain the MDM system, overseeing a fleet of Windows, macOS, and Linux devices. Implementing automation to deliver software and configuration to them.
• Maintain automated device enrollment (ADE) between Apple Business Manager (ABM) and the MDM system.
• Create, test, and maintain Windows provisioning packages to ensure smooth device deployments.
• Develop and maintain MDM policies, ensuring they function as expected.
• Provide support to the cybersecurity team on tasks related to user account management, endpoint security and making sure they are patched for vulnerabilities.
• Assist new employees during onboarding, providing guidance on the use of IT assets within the company.
• Collaborate with HR, Compliance, and the Cybersecurity teams to ensure regulatory requirements concerning IT assets are met. Develop and implement IT asset management strategies, policies, and procedures.
• Provide support for office connectivity, including troubleshooting devices and network issues.
• Deliver training in both Japanese and English on IT system usage and changes, ensuring all staff are equipped with the necessary knowledge.
• Write clear and detailed documentation and user guides to support stakeholders and ensure IT operations continuity.

• Experience managing email services and office suites as Google Workspace and Microsoft 365 tenants, ensuring the environments are highly available and secure.
• Experience managing identity provider systems and configuring SAML and SSO integrations.
• Proficiency in administering MDM systems for Windows, macOS, and Linux devices.
• Experience with Automated Device Enrollment (ADE) and Apple Business Manager (ABM) integrations.
• Knowledge of endpoint protection systems and policies (EDR).
• Ability to automate computer kitting processes.
• Strong problem-solving skills with a focus on root cause analysis and issue resolution.
• Excellent communication skills with the ability to document technical processes clearly and effectively.
• Mandatory bilingual skills in Japanese and English, with proficiency in both written and spoken communication.

Ideal Candidate

• Strong communication skills, able to explain IT concepts to users with varying levels of understanding, and comfortable delivering training and writing documentation in both Japanese and English
• Proven experience in IT system management and user support, with a focus on regulated environments and meeting security standards.
• Proactive problem solver, skilled in managing MDM, Microsoft 365, Google Workspace, and supporting cybersecurity tasks related to security, network, endpoint, and user identity management.
• You are proficient in creating and maintaining automation solutions to enhance both user experience and administrative efficiency.
• Experience working with both Japanese and international vendors, ensuring smooth collaboration and handling of corporate security requirements.

• At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
• 10 days regular vacation, additional 5 days summer and 5 days winter vacation
• Paid birthday holiday
• Budget for self-learning allowance, to ensure our employees’ skills remain current
• Language training for Japanese