Job Title: iScala Functional Support Lead
Experience: 12+ years
Job Description:
We are seeking an experienced iScala Functional Support Lead to join our team. The ideal candidate will have over 12 years of experience in ERP solutions, specifically with iScala. You will be responsible for providing functional support, troubleshooting issues, and ensuring the smooth operation of the iScala system across various business units.
Key Responsibilities:
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Lead the functional support team for iScala, ensuring effective resolution of support tickets.
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Collaborate with cross-functional teams to understand business requirements and translate them into system configurations.
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Conduct training sessions for end-users and provide ongoing support to enhance system usage.
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Perform regular system audits and updates to ensure optimal performance.
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Develop and maintain documentation related to system configurations, processes, and support procedures.
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Act as a liaison between business stakeholders and technical teams to ensure alignment on system capabilities.
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Identify opportunities for process improvements and system enhancements.
Qualifications:
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Bachelor's degree in information technology, Business Administration, or related field.
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Minimum of 12 years of experience in functional support of iScala ERP.
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Strong understanding of finance, supply chain, and sales modules within iScala.
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Proven experience in leading a team and managing multiple tasks in a fast-paced environment.
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Excellent problem-solving skills and the ability to work collaboratively.
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Strong communication skills, both verbal and written.
Join us and be part of a dynamic team dedicated to optimizing our ERP solutions and enhancing business processes.
Top Skills
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
