IoT Data Monitoring & Diagnostics Specialist

Do you want to work for a global company that creates remarkable experiences through people, products, and food? If you want to be part of a rewarding People First culture that values relationships, trust, and taking the long view, then this is the place for you. Henny Penny was named the 2021 Dayton Business of the Year for many good reasons. Read on to learn more!

The IoT Data Monitoring & Diagnostic Specialist's primary responsibility is to monitor our connected equipment in our customers kitchens, identify patterns, anomalies, and proactively support our technical services teams to resolve the issues. This role requires a deep understanding of IoT technologies, data analytics, and the ability to work closely with cross-functional teams to deliver solutions that enhance equipment performance and customer satisfaction. This role also involves supporting the IoT connectivity installation process at customer sites and providing ongoing assistance to our service technicians and store managers.
What We Offer:

• An opportunity to work for a company that is 100% employee-owned. As an employee-owner, you will be enrolled in our employee stock ownership plan (ESOP) program following one year of service. This is a qualified retirement plan that is separate from your 401k and consists only of Henny Penny shares that will be paid out when you retire (or when you leave the company, but we hope you’ll stay)
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• Annual company performance bonus in addition to base salary
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• Flexibility to work from home 2 days per week
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• Defined career paths so you’ll always know what’s next and what steps can get where you want to go
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• Professional development opportunities including tuition reimbursement and unlimited free access to LinkedIn Learning courses
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• A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays
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• Expanded onsite wellness clinic offering preventive care services such as wellness screenings, annual physicals, and related lab work at no cost to employee-owners
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• Achieve total well-being at our new Wellspring and Owners Hall facility, featuring 24/7 fitness center with a wide variety of cardio and strength training equipment. This facility reflects our continuous evolution in supporting our valued employee owners.
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• Activities including department outings, holiday parties, and our annual company-wide Thanksgiving Dinner

What You'll Be Doing

• Develop and implement processes for remote monitoring and diagnostics of commercial food service equipment.
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• Ensure integration of IoT devices with existing equipment and ensure seamless data flow between devices and cloud platforms.
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• Support the equipment installation process involving device connectivity, working closely with technicians and store managers.
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• Monitor and analyze data from customers’ equipment to detect anomalies and flag performance issues.
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• Analyze data collected from IoT devices to identify trends, predict equipment failures, and recommend preventive maintenance.
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• Provide technical support and troubleshooting for IoT systems and devices.
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• Provide proactive recommendations and reports for improvements to our internal service teams and external customers.
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• Onboard and support customers with connected product lines, ensuring seamless connectivity uptime and functionality.
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• Collaborate with cross-functional service and sales teams to enhance product performance and customer satisfaction.
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• Work closely with product development, engineering, and customer support teams to ensure IoT solutions meet customer needs and industry standards.
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• Stay up-to-date with the latest IoT technologies and industry trends to continuously improve our solutions.
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• Provide technical support and training as needed.
• Consistently models the Company values and expected behaviors.
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• Other duties as assigned.

What We're Looking For

• Associates of Science (A.S) Electrical Engineering, Computer Science or related field Required
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• Bachelor of Science (B.S) Electrical Engineering, Computer Science or related field Preferred
• 3+ years IoT solutions development supporting electronic appliances, preferably in the commercial food service equipment industry. Required
• Experience with machine learning and predictive analytics and certifications in IoT or related fields is a plus.
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• Strong analytical and problem-solving skills with the ability to troubleshoot complex systems.
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• Excellent coordination skills with strong attention to detail, capable of effectively managing projects and support tasks, and prioritizing multiple projects simultaneously.
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• Superior communication skills, able to interact at all levels both internally and externally.
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• Proficiency in conflict resolution and collaboration to achieve desired outcomes.

About Us

We’re known in our industry for making the best commercial food equipment in the world. Every day, millions of people eat in restaurants operating Henny Penny equipment. We’re a behind-the-scenes engine in the world’s most demanding kitchens, including long-term partners like McDonald’s, Chick-fil-A, KFC, and Wendy’s. We’re 1,000+ employee-owners who thrive by living a People First mission: to support employees in becoming the best version of themselves both personally and professionally.

We recently completed the largest expansion in our history with the addition of 150,000 square feet on our Eaton campus. This expansion drives development of the world’s most reliable, easy-to-use equipment with an innovative new space for global research and development. We have several collaborative spaces for our project teams, a dedicated electrical engineering lab for our hardware and software engineers, a full model shop for rapid prototyping, and a brand-new test lab that has 300 feet of hood space to test new equipment on our product roadmap. On top of that, we have a new state-of-the-art kitchen for our food science group to meet with our customers, understand what they need, and then dial in our equipment to help them make legendary menu items.

Henny Penny is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.