ION support Engineer

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

ION Support Engineer - AVP

The role will sit within the Markets Engineering team, under the ETP Technology pillar, and will be primarily responsible for providing desk-side support services to Global Markets Sales & Trading activities in EMEA.

Roles, Scope and Reporting Structure

This role inherits authority from:

• Head of Technology EMEA
• Head of Trade Platforms & Risk technology
• Head of Trade Platforms
• Markets Engineering Team Lead

Key Responsibilities

Specifically, the role will be accountable and responsible for taking appropriate ownership and action with respect to the MUFG’s ION platform and tertiary components, including the following platforms:

• ION
• Tertiary eTrading Applications (Genesis, Droit, AlgoBox)

Key Capability Requirements

Role Capability:

Evidence technical competency and subject matter expertise in one or more of the following platforms and specialist areas:

• ION
• Tertiary eTrading Applications (Genesis, Droit, AlgoBox)
• Deskside Front Office Support

• Build, strengthen and maintain new and existing relationships between the EMEA Markets desks and Technology support functions.
• Act within the Markets Engineering ION team as a point of contact for ION support issues, liaising with Offshore support and development teams and other Technology stakeholders to monitor, target and resolve critical Production issues.
• Work in collaboration alongside global Markets Engineering teams across APAC, EMEA and AMERICAS.
• Provide effective and appropriate change management against delivery of changes into the Production environment from the Markets Development teams
• Define and deliver documentation, training, mentorship and information sharing across global peer group
• Clear Incident & Problem Management Skills
• Provide expertise in product level knowledge, including Derivatives, Repo, SBL and Fixed Income products
• Implement a results driven approach to support, with a strong sense of accountability.
• Demonstrate excellent communication skills in both written and spoken mediums.
• Evidence a proactive, motivated approach with the ability to operate with urgency and prioritise work accordingly
• Provide strong decision making skills and the ability to demonstrate sound judgement
• Ensure a structured and logical approach to strong problem solving and creative, pragmatic and innovative approaches to Markets support.
• Excellent interpersonal skills including the ability to manage senior stakeholders, high value workloads and time-critical deadlines.
• A calm structured approach to support, with the ability to perform well in a highly pressurised environment

Personnel Management Capability:

This role will assume authority and accountability in management of the following matters, appropriate for above departments, including:

Stakeholder Management Capability:

Maintain, develop and enhance strong working relationships with business and Technology stakeholders, across the region and globally to share best practices, provide support and develop effective local policies and procedures appropriate to the Company, and working in support of the One MUFG and overall Group strategy.

Build, develop and maintain strong positive relationships between Markets Support team, desks and regional Development functions to ensure effective and timely escalation and resolution of critical issues for the desk are understood and resolved efficiently.

Role Accountability & Responsibility:

• Delivering reliable, robust, sustainable platforms to assist traders and sales teams with Sales & Trading activity within the scope of Global Markets in EMEA.
• Ensure effective and efficient deskside (and remote where appropriate) support coverage for London Sales & Trading activity for Markets platforms.
• Measure and manage the key support levels through establishing, measuring and monitoring KPI targets and agreed service levels with the Global Markets teams.
• Providing management oversight and point of immediate escalation to ensure the EMEA Sales and Trading teams are well supported.
• Co-ordinating, planning and delivering changes to in-house, vendor solutions and third party components related to the Markets business.

Please note this role requires 5 days per week in the Office.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.