Job Title: Investor Onboarding Manager
Contract Type: Permanent, full-time
Location: Warsaw
Work Pattern: 3 days in the office, 2 days working from home
Department: Investment Operations
What the Hiring Manager says….
"As the Hiring Manager for this dynamic and critical role within our organization, I am excited to present an opportunity for those passionate about thorough investor management and relationship building. In this role, you will play a pivotal part in shaping our investor onboarding experience, working closely with our third-party administrators to meticulously manage the AML/KYC processes.
Imagine starting your day collaborating with dedicated teams within marketing, client relations, compliance, and directly engaging with investors to provide seamless service. Your strong communication skills and problem-solving finesse will be key, as you will ensure that our operational processes are not only effective but scale to our growing demands.
Your day will be diverse, challenging, and filled with opportunities to impact our business directly while refining your skills in operational management within a financial context. If you're looking to build a career where your work is integral to a company's success and investor satisfaction, I encourage you to apply for this enriching role where your contributions will be highly valued and visible across the organization."
Summary of our opportunity
The investor onboarding team will be responsible for the management of the investor AML/KYC processes in conjunction with our third-party administrators. The position will involve daily interaction with administrators, marketing, and client relations teams (CSG), compliance, and investors.
The position will require good communication and problem-solving skills and the person will be responsible for ensuring appropriate vendor management practices are in place. The team will be expected to build strong relationships with other departments to ensure a positive client experience.
The role will need to effectively manage outsourced partners and technology to provide efficient and scalable operational processes. Ownership of the investor relationship will continue to be led by CSG, this team must ensure that the CSG teams are fully informed of discussions with their investors. Any challenges with an investor onboarding should be escalated within CSG on a timely basis to enable them to help find a resolution.
Primary responsibilities for this role include (but are not limited to):
- Engage with investors, CSG and other parties to ensure an effectively managed onboarding process and a smooth and efficient client experience
- Take responsibility for AML/KYC services from third-party administrators to our Funds, setting and monitoring service levels and KPIs and participating in quarterly service review meetings
- Ensure an effective process for periodic refreshes of the AML/KYC information and facilitate the engagement with investors
- Act as a mediator between third parties and investors to negotiate a mutually acceptable resolution to issues that arise
- Ensure that issues are escalated in a timely manner and are captured within the Operations governance framework
- Work closely with CSG, Administrators and Compliance to ensure compliance with applicable laws, regulations, and internal policies
- Work closely with senior business leads and provide regular updates where needed.
Key Requirements/ Qualifications
You will have demonstrable experience of:
- Background of working within the financial services industry. It may be that this is a position that you have undertaken in a stand-alone capacity, or it has formed part of a broader role
- Track record in the management of operational processes. Delivery focused.
- Deep KYC/AML knowledge, attention to detail and ability to understand and deal with complex cases.
- Experience working with third-party administrators and awareness of regulatory compliance in financial services and Luxembourg
- Computer literate with very good Excel and Power Point skills
- Possess strong communication skills, both written and verbal and the ability to develop meaningful partnerships with internal and external parties
- Fast learner, highly motivated with a can-do attitude and ability to work independently taking ownership of allocated tasks
- Language skills are an advantage
Personal Attributes
Personal attributes that will make you successful in this role include but are not limited to:
- Attention to Detail: The nature of KYC/AML compliance demands painstaking accuracy. You must be able to process detailed information with precision to ensure all investor records comply with regulatory standards.
- Communication Skills: Clear and concise communication is vital. You'll need to articulate complex compliance requirements effectively to investors, third-party administrators, and internal teams.
- Problem-Solving Aptitude: Questions and issues are inherent to onboarding. A successful candidate must have the ability to identify, analyze, and resolve these efficiently.
- Collaborative Spirit: The role involves working closely with various departments. Building and maintaining positive working relationships are crucial for coordinated efforts and successful outcomes.
- Adaptability: In a regulatory environment that evolves, the ability to learn and adapt to new regulations and processes is indispensable.
- Organizational Skills: With multiple investors and transactions, the capacity to organize and prioritize work to meet deadlines is non-negotiable.
Our Global Benefits Framework is centred around these 3 key attributes:
- Wellbeing - Supporting your mental, physical and financial wellbeing as well as your lifestyle needs.
- Inclusivity – Fit for purpose and competitive, no matter who or where you are.
- Longevity – Long Term and sustainable in design.
ICG will provide equal employment opportunity to all employees and applicants for employment. No employee will be discriminated against in hiring or employment because of race, colour, sex, age, disability, religion, national origin, marital status, sexual orientation, gender identity and/or expression, ancestry, military status, genetic information, or any other basis protected by applicable federal, state or local law.
Top Skills
What We Do
We are a global alternative asset manager with a 35-year track record. We are driven by purpose and sustainable results. We deliver outstanding investment performance to our clients, provide wide‐ranging capital solutions for corporates and owners of real assets, and create value for stakeholders, shareholders and communities
