Investment Middle Office Services (IMOS) Client Operations - Senior Associate

Job Description
Explore new opportunity in the Investment Middle Office Services Team!
As an Investment Middle Office Services (IMOS) Client Operations - Senior Associate in the IMOS team, you will be responsible for dealing with all stages of the lifecycle for each product from broker matching, management of the client's custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client/regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR).
The IBOR provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple, dynamic views of positions for front-office functions. Your key responsibility is to provide premier service delivery and ensure the accurate and timely delivery of the IBOR to our end clients. Additionally, you will liase with our clients, and/or any associated financial organizations as required, to ensure any issues are resolved to the client's satisfaction.
Job responsibilities

• Is a point of contact within the Global/Regional Client Facing Trade Operations team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery
• Participates and leads, where required, in client service reviews and other client meetings
• Takes ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting
• Is a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners
• Seeks opportunities and takes ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
• Maintains robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles
• Takes ownership and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as required
• Builds solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams
• Works with management to achieve 100% timeliness and accuracy and seamless integration in a 'follow the sun' model
• Takes ownership and has oversight, where necessary of transaction lifecycle management

Required qualifications, capabilities, and skills

• Demonstrated leadership experience across process, risk and control within Investment Operations, including managing change
• Excellent client facing skills & communication style, comfortable dealing with key clients
• Proven ability to lead teams across multiple locations
• Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload
• Experience of Investment Operations (Trades, Cash and Reconciliations)
• Experience of Reconciliations and transaction lifecycle management
• Excellent problem solving skills to identify, understand and address operational and technical issues
• Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives

Preferred qualifications, capabilities, and skills

• Ability to communicate effectively across multiple levels of the organization
• Ability to work cross functionally with technology, service, product and other operations teams to manage the entire trade operations client service delivery
• Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations
• Self-starter with ability to learn quickly

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.