Investigator Success Manager-East Coast Region

What We Do

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.

Who We Are

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

As an Investigator Success Manager, you will focus on generating and driving forward partnership opportunities through the outreach and engagement process to bring on new Investigators and their support staff. You will qualify prospective physicians, conduct demos, negotiate contracts, and successfully sell the company's value proposition. You will focus on physician and Physician Group operated practices and serve as a regionally assigned relationship manager for assigned accounts for the lifespan of the relationship.

What You'll Be Working On

Duties include but not limited to:

· Manage onboarding of investigators, including coordination of internal partners to ensure site readiness

· Recruit Physicians and other Clinicians for specific campaigns and for appropriate future opportunities.

· Conduct meetings and presentations.

· Maintain a network of Investigators through ongoing outreach and activities.

· Become an expert in identifying challenges our Physicians face in running clinical trials.

· Pursue qualified opportunities to close; meet or exceed quota

· Communicate company value to prospective customers in a compelling and personalized manner

· Illustrate the various solutions from Care Access and how each can solve specific Physician challenges

· Build relationships with prospects and internal stakeholders to grow new business

· Work collaboratively across departments to execute outreach and onboarding strategy as Care introduces enhancements to existing solutions and releases new products

· Negotiate and manage contracts and agreements with Investigators, ensuring favorable terms for both parties and compliance with organizational policies.

· Distribute Investigator/Site payments and related communications.

· Serve as an important source for information regarding the customer's business needs and provide customer feedback to internal stakeholders.

· Serve as the primary point of contact for Investigators, addressing their needs, concerns, and feedback in a timely and effective manner.

· Enthusiastically represent the Care Access brand

· Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future

Physical and Travel Requirements

· This role is a remote position with significant virtual work, and appropriate customer engagement may require up to 50% travel.

What You Bring

Knowledge, Skills, and Abilities:

-3-5 years of Physician facing recruitment and relationship management experience 

-Experience in the life sciences or healthcare domain. 

-A strong work ethic.

-Ability to dive into details and communicate at a high level. 

-Strong analytical and problem-solving abilities. 

-Strong organizational skills. 

-Ability to work collaboratively in a team-oriented environment. 

-Ability to quickly learn and master complex the internal technologies 

-Stellar communicator: you can seamlessly guide a conversation and anticipate potential needs 

-A genuine love for clinical research 

-Tons of energy, passion, humor, compassion, and enthusiasm

-Proficiency in CRM software, preferably Salesforce 

Certifications/Licenses, Education, and Experience:

B.A. or B.S. degree 

Benefits (US Full-Time Employees Only)

● PTO/vacation days, sick days, holidays.

● 100% paid medical, dental, and vision Insurance. 75% for dependents.

● HSA plan

● Short-term disability, long-term disability, and life Insurance.

● Culture of growth and equality

● 401k retirement plan

Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the

physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.