Investigations Team Manager

Investigations Team Manager

Division - Retail and Regulatory Investigations

Department - Enforcement Retail 2

Salary - Regulatory - National (Edinburgh and Leeds) ranging from £67,100 - £90,000 and London ranging from £73,700 - £100,000

Practicing Legal - National (Edinburgh and Leeds) ranging from £72,600 - £110,000 and London ranging from £79,800 - £120,000

About the FCA 

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

The Retail and Regulatory Investigations Directorate within EMO focuses on regulated firms and their management and how they engage with consumers. Cases cover a very wide range of issues including mis-selling, anti-bribery and corruption, fraud, money laundering, systems and controls failings, and corporate governance failures. We also cover a broad range of financial markets including cryptocurrencies, pensions, mortgages, general insurance, retail investment advice, retail and wholesale banking and consumer credit.  

The Enforcement investigation team manager is a critical role within EMO.  You will be expected to provide leadership to a multi-disciplinary team, to develop the talent within that team, delegate responsibly, and to set clear standards for what your team produce and how it is produced.  You will be responsible for managing a challenging portfolio of cases in an environment which is fast paced.   

You will be accountable for the investigations that your team run, which may include giving evidence as a witness in the Tribunal or in criminal prosecutions in respect of the way an investigation has been conducted.

What will you be doing?

You will be responsible for a team conducting investigations, including evidence gathering and interviews, manage settlement and external discussions and attending court to give evidence as required. You will also be working with other Managers, Heads of Department (HoDs), EMO Directors and stakeholders (both internal and external). 

You will be supporting the HoD and being part of the departmental leadership team to further the strategic management of the Department and the Division. In addition, you will take part in recruitment for EMO, including identifying suitable candidates and conducting interviews. Some of the key responsibilities are set out below:

• Project Sponsor or Project Manager for a portfolio of cases, having day to day operational conduct of cases

• Overseeing and managing the work of Lead Associates, Senior Associates, Associates and Investigation Case Support Officers and ensuring effective progression of projects and cases to reach timely outcomes, escalating issues to the HoD where necessary

• Be accountable for the investigations to senior colleagues and be able to explain strategy and decision making credibly

• Responsible for managing a multidisciplinary team or around 8 to 12 investigators to ensure that the case team’s portfolio of cases is progressed in an efficient, effective and focussed manner

• Managing relationships with senior external stakeholders, including firms and their legal representatives, other relevant law enforcement or government agencies, and internal stakeholders including market oversight, supervisory areas, senior management and the press office

• Line management responsibilities, including being responsible for direct reports' development and appraisals, and ensuring optimal performance by managing any cases of poor performance or conduct in a timely manner

What you will get from the role?

• A chance to contribute to the strategic management and direction of EMO, managing a challenging, interesting and varied portfolio of work and working with colleagues from across the Division and other parts of the FCA

• Satisfying, worthwhile and responsible work with the opportunity to use your skills in complex situations, engaging with internal and external stakeholders

• Lead and motivate teams to deliver work to the highest standard

• Working in a high-energy and stimulating Division, within a supportive environment that continually seeks to develop members across EMO

• The opportunity to develop others and positively contribute to the development of their career

Which skills are required? 

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here) 

Minimum 

• Direct experience of contentious litigation and/or leading on complex investigations

• Proven people management/leadership experience, with proven evidence of monitoring/reviewing performance and coaching and mentoring to support development

• Direct experience of leading the work of others including delegating effectively, responding to queries, resolving issues and motivating others

Essential

• Experienced project manager with strong portfolio management skills, including planning, quality control, budgeting and forecasting costs and/or time associated with a project

• Ability to perform under pressure, managing competing priorities whilst delivering multiple outcomes to challenging deadlines

• Strong communication skills and the ability to present well-reasoned arguments in a clear and concise manner

• Ability to exercise own judgement and defend those judgements where necessary and appropriate

• Excellent relationship management skills and the ability to command respect and credibility internally and externally, including with firms' senior management and their legal representatives

• Ability to contribute to the strategy of the departmental management team and wider Division

• Ability to work collaboratively and inclusively as part of a team, valuing different perspectives and backgrounds

• Continuously seeking out new and more effective ways to conduct your work, and feeding this back to management

Our Values & Diversity 

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. 

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. 

The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from women, minority ethnic, disabled, and neurodivergent candidates for our Manager role.  

Benefits of working at the FCA 

• 28 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time) 

• Private healthcare with Bupa  

• A non-contributory Pension of at least 8%  

• Life assurance 

• Income protection 

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle. 

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we can explore what might work best for both sides. 

Follow this link to see what life is like at the FCA - Life at the FCA 

Application Support 

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.  

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you. 

Useful Information and Timeline 

• This role is graded Manager – either Regulatory or Practicing Legal

• SC Clearance is required for this role -  SC Guidance  The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting

• Advert Closing Date:  16th February

• CV Review/Shortlist: February 20th February

• Competency Based Interview: W/C 24th February

• Manager Assessment: W/C 3rd March

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.  

Got a question?

If you are interested in learning more about the role, please contact:  Katie Ayling at [email protected]

Applications must be submitted through our online portal. Applications sent via email will not be accepted.