International Private Bank - Business Controls & Quality Assurance - Senior Associate

Job Description
We are seeking a senior associate to join the Business Controls Management Team as the regional quality assurance team lead in Hong Kong.
As a Senior Associate within Business Controls Management Team, you will be part of an agile, future focused, and collaborative team, reporting to the lead of Business Quality Assurance. You are empowered to add value and make an impact from day one. Our people-first culture underpins everything that we do. Here, you will have the opportunity to grow your career, master new skills for the future, and join a diverse, inclusive community of professionals that embrace teamwork and innovation.
Job responsibilities

• Manage QA review programs/ad hoc review tasks and ensure its effectiveness from review design, execution and reporting perspectives as the first line of defense
• Lead a team of QA reviewers and manage team workload to achieve operational excellence
• Develop subject matter expertise on investment products and the related regulatory requirements
• For issues identified through QA reviews, draw inferences, identify root cause, and make recommendations for corrective action
• Provide quality assurance results, analyzes disputes, conduct reassessments and perform escalations and demonstrate fortitude against potential adversity
• Drive discussions with control partners including Compliance, Internal Audit and other testing teams
• Monitor the control and operational environment for changes which may impact quality assurance testing
• Recommend and implement enhancements to improve effectiveness and efficiency of services and systems
• Ensure testing procedures are kept current and accurate

Required qualifications, capabilities, and skills

• Bachelor's degree in business, finance, or related field
• Minimum of 6 years relevant experience in oversight functions such as front office supervision, audit, QA, risk & control or Compliance in Banks
• Fluency in verbal and written Cantonese and Mandarin is required

Preferred qualifications, capabilities, and skills

• People management experience
• Experience with Private Bank / Wealth Management front office operations, trading systems and financial products
• Strong analytical, issue resolution and problem solving skills
• Proven expertise in managing senior and front office stakeholders
• Be able to demonstrate the ability to lead and mentor team members and matrix manage diverse groups of stakeholders
• A positive attitude and team spirit with exceptional interpersonal and collaboration skills
• A curious mind that prefers to go deep to understand details
• Enjoy being a people manager

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.